Optician 2 (Peninsula Family Optometric Group)

VSP Vision; San Bruno (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading vision care company is seeking an optician to assist customers in finding the best eyewear options. The role involves providing high-quality customer service, working with prescriptions, and maintaining patient records. Candidates with experience in the optical industry and strong customer service skills are encouraged to apply.

Qualifications

• One to two years of experience in a related field.
• Applicable state licensure or certification as an optician if required.
• Demonstrated ability to perform multiple tasks in a fast-paced environment.

Responsibilities

• Assist customers in selecting eyewear based on prescriptions.
• Deliver exceptional customer service and foster customer retention.
• Document patient communications and assist with insurance billing.

Skills

Customer Service

Communication

Problem Solving

Education

Optician licensure or certification

Tools

MS Office

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality andcare.

Essential Functions

Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction

Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features

Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear

Ensure correct pricing and realistic delivery time quotes to patients

Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members

Clean and merchandise display daily, always displaying effective merchandise

Assist with insurance billing and processing orders

Document all patient communication in patient records within practice software system

Work on special projects and perform other related duties as assigned or requested

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiating, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment

Working ConditionsThe working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

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VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.