Optician 2, Part Time

VSP Vision; Bakersfield (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Professional development

Job summary

VSP Vision is seeking a customer-focused optical associate to help patients find eyeglasses and contact lenses that best match their needs. You will provide high-quality care, assist with frame selection, measurements, and dispense eyewear while maintaining accurate records and delivering excellent service.

The role emphasizes teamwork, precise communication, and adherence to pricing and delivery timelines in a fast-paced retail environment.

Qualifications

• One to two years of experience in a related field.
• If required by state: licensure or certification as an optician.
• Working knowledge of MS Office software.
• Ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Excellent interpersonal and rapport-building abilities.
• Ability to identify customer needs through questions.

Responsibilities

• Identify the reason for the visit and lifestyle needs to recommend eyewear.
• Deliver exceptional customer service to attract and retain customers.
• Assist customers in selecting frames and coordinate with measurements and prescriptions.
• Recommend lenses, coatings, and frames based on customer needs.
• Take measurements, assist with adjustments, and dispense eyewear.
• Provide accurate pricing and delivery quotes.
• Document all patient communication in the practice software.
• Maintain displays and assist with insurance billing and orders.
• Collaborate with team to meet patient expectations.

Skills

Excellent interpersonal skills

Effective verbal communication

Effective written communication

Multi-tasking

Problem solving

Listening and transaction processing

Customer service mindset

MS Office knowledge

Experience in eyewear or related field

Education

Optician licensure or certification (state requirement)

Tools

MS Office

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.

Essential Functions

• Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise displays daily, always displaying effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient records within practice software system
• Work on special projects and perform other related duties as assigned or requested

Job Specifications

Typically has the following skills or abilities:

• One to two years of experience in a related field
• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiating, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

#LI-ONSITE

#LI-VENTURES

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select "Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity" for the questions:

* Washington D.C.

* Hawaii

* Iowa

* Maine

* Michigan

* Minnesota

* Ohio

* Pennsylvania

* Rhode Island

* Washington

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.