Optician 2 (Family Eyecare Associates)

VSP Vision; Reno (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

VSP Vision is seeking a customer-focused associate to help patients select eyewear and contact lenses that best fit their prescription and lifestyle. You will guide frame choices, coordinate measurements, and suggest optimal lens options while delivering high-quality care and service.

The role requires strong communication skills, the ability to multitask in a busy environment, and accurate handling of pricing and insurance processes.

Qualifications

• One to two years of experience in related field
• If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office package
• Demonstrated ability to multitask in a fast-paced environment
• Excellent verbal and written communication and interpersonal skills

Responsibilities

• Determine reason for visit and recommend eyewear following optometrist prescription
• Deliver exceptional customer service to attract and retain customers
• Assist customers in frame selection and coordinate measurements and prescription
• Recommend lenses, coatings, and frames to suit needs and occupations
• Take measurements and assist with adjustments and troubleshooting
• Ensure pricing and delivery quotes are accurate
• Provide concise communication and maintain positive team relationships
• Merchandise displays and assist with insurance billing and orders
• Document patient communication in practice software
• Participate in special projects and related duties as needed

Skills

Verbal communication

Written communication

Interpersonal skills

multitasking

Customer service

Education

Optician licensure (state)

Tools

MS Office

Job description

General Summary

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.

Essential Functions

Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist

Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction

Assist customers in the selection of frames and coordinate frames with optical measurements and prescription

Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features

Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear

Ensure correct pricing and realistic delivery time quotes to patients

Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members

Clean and merchandise display daily, always displaying effective merchandise

Assist with insurance billing and processing orders

Document all patient communication in patient records within practice software system

Work on special projects and perform other related duties as assigned or requested

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiating, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select "Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity" for the questions:

* Washington D.C.

* Hawaii

* Iowa

* Maine

* Michigan

* Minnesota

* Ohio

* Pennsylvania

* Rhode Island

* Washington

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.