Optician 2 (Irvine Optometry)

VSP Ventures; Irvine (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

VSP Vision in Irvine, CA is looking for an optician-support professional to help customers find eyeglasses and contact lenses that best match their needs while delivering high levels of care.

You will guide patients through frame selections, coordinate measurements with prescriptions, and assist with insurance billing and orders. This role emphasizes patient satisfaction, teamwork, and accurate documentation in our practice software.

Qualifications

• 1–2 years of related experience in a fast-paced environment.
• State licensure or certification by a recognized optician association if required by state.
• Working knowledge of MS Office software.
• Ability to multitask and manage multiple inquiries simultaneously.
• Strong verbal communication to prioritize and respond to calls and messages.
• Clear written communication to document customer interactions accurately.
• Excellent interpersonal and rapport-building skills.
• Ability to ask relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making abilities.
• Discretion and judgment in applying guidelines and protecting patient privacy.
• For remote/hybrid roles: engage effectively in virtual environments with camera presence.

Responsibilities

• Determine patient visit reasons, assess lifestyle needs, and recommend eyewear per optometrist prescriptions.
• Deliver exceptional customer service to attract and retain patients and promote satisfaction.
• Assist customers in frame selection and coordinate measurements with prescriptions.
• Recommend lenses, coatings, and frames based on customer needs and occupations.
• Take measurements, assist with adjustments, and dispense eyewear.
• Provide accurate pricing and realistic delivery quotes to patients.
• Communicate enthusiastically to meet patient expectations and support team alignment.
• Clean and merchandise displays daily to showcase effective merchandise.
• Assist with insurance billing and processing orders.
• Document all patient communications in the practice software.
• Work on special projects and other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

Listening

Questioning

Education

State licensure

Tools

MS Office

Job description

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.

General Summary

The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.

Essential Functions

• Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
• Ensure correct pricing and realistic delivery time quotes to patients
• Provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
• Clean and merchandise display daily, always displaying effective merchandise
• Assist with insurance billing and processing orders
• Document all patient communication in patient records within practice software system
• Work on special projects and perform other related duties as assigned or requested

Qualifications

• One to two years of experience in related field
• If required by state: applicable state licensure or certification by a nationally recognized optician association as an optician
• Working knowledge of MS Office package
• Demonstrated ability to successfully perform multiple tasks in a fast‑paced environment
• Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements made
• Excellent interpersonal and rapport‑building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem‑solving, negotiating, and decision‑making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast‑paced environment
• For remote or hybrid roles, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Equal Employment Opportunity

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.