Optician

SSM Health; Portage (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Paid ABOC certification training

Career growth and advancement

Team-oriented work environment

Job summary

SSM Health in Portage, WI is seeking an optician to join the Portage Optical team. You will assist patients in selecting frames, take precise measurements, and ensure accurate lens fitting while upholding standards of quality and service.

The role emphasizes patient care in a fast-paced retail environment; ABOC certification is encouraged with paid training to achieve certification, and you will collaborate with optometrists to deliver exceptional eyewear solutions.

Qualifications

• Previous experience in optical or retail is preferred but not required.
• Strong communication and customer service skills are essential.
• Ability to work in a fast-paced environment and pay attention to detail.
• Must obtain ABOC certification within 18 months of hire.
• High school diploma or equivalent is required.

Responsibilities

• Assist patients in selecting frames and lenses that meet vision needs and style preferences.
• Perform precise measurements and fittings for eyewear.
• Educate patients on lens options, coatings, and care instructions.
• Maintain accurate records and ensure compliance with standards.
• Collaborate with the optometrist and team to deliver patient care.

Skills

Customer service

Communication

Detail oriented

Education

High school diploma or GED

ABOC certification within 18 months of hire

Job description

It’s more than a career, it's a calling

WI-SSM Health Dean Medical Group Portage

Worker Type

Regular

Job Highlights

• OPTICIAN
• Location: Portage WI
• Employment Type: Full-Time

SSM Health is dedicated to providing exceptional eye care and eyewear solutions. We pride ourselves on delivering personalized service and high-quality products to our patients.

Position Overview

We are seeking a motivated and detail-oriented Optician to join our team. This role involves assisting patients with eyewear selection, performing fittings, and ensuring accurate lens measurements. If you have a passion for helping people see their best and thrive in a customer-focused environment, we want to hear from you!

Key Responsibilities

• Assist patients in selecting frames and lenses that meet their vision needs and style preferences.
• Perform precise measurements and fittings for eyewear.
• Educate patients on lens options, coatings, and care instructions.
• Maintain accurate records and ensure compliance with company and industry standards.
• Collaborate with the optometrist and team to deliver outstanding patient care.

Qualifications

• Previous experience in optical or retail preferred, but not required.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and pay attention to detail.
• Must obtain American Board of Opticianry Certification within 18 months of hire.
• High school diploma or equivalent required.

What We Offer

• Competitive pay and benefits package.
• Paid training and support to achieve ABO certification.
• Opportunities for career growth and advancement.
• A positive, team-oriented work environment.

Schedule

Hours would be between 8:00 AM to 6:00 PM, Monday - Friday, travel time may extend day at both start time and end time, as travel to locations further than normal commute is paid time. No on-call requirement.

Job Summary

Fills patient prescriptions for glasses and at some locations contact lenses.

Job Responsibilities and Requirements

Primary Responsibilities

• Interprets and analyzes current prescription and reviews historical information to ensure changes are consistent and reasonable. Recognizes inconsistencies and irregularities in prescription history. Contacts doctor for discussion if there are questions.
• Troubleshoots basic and advanced vision complaints related to eyeglasses and at some locations contact lenses.
• Assists patients with selection of eye wear, determines proper frame and lens selections while also considering prescription implications.
• Effectively demonstrates features and benefits to reinforce value to the customer while maximizing sales.
• Takes necessary optical measurements (e.g. pupillary distance (PD), seg heights, custom fit to wear lens measurements) with a high degree of accuracy. Explains the procedures and reasons for them to customer.
• Accurately and comfortably fits eye wear to customer’s satisfaction. Demonstrates proper eyeglass cleaning and storage techniques and suggests products to assist them.
• Inspects all jobs that come in with a lensometer (manual or automatic) for prescription verification using department and American National Standards Institute (ANSI) standards as guidelines for quality control. Requests corrections as necessary from lab.
• Responsible for managing on site inventory within directed budgets, including frames, miscellaneous supplies and over the counter accessory items.
• Assists in dispensing contact lenses at some locations.
• Maintains a working knowledge of available insurance and safety plans.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• One year optical field or customer service experience

Physical Requirements

• Constant standing and walking.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching, gripping, and keyboard use/data entry.
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
• Occasional use of vision to judge distances and spatial relationships.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving patients.
• Occasional use of smell to detect/recognize odors.
• Occasional driving.

Required Professional License And/Or Certifications

State of Work Location: Wisconsin

• American Board of Opticianry Certification (ABOC) - The American Board of Opticianry and National Contact Lens Examiners (ABO-NCLE)

State of Work Location: Illinois, Missouri, Oklahoma

• N/A

Work Shift

Day Shift (United States of America)

Job Type

Employee

Department

7950280032 Portage Optical

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.