Optical Sales Associate - Willing to Train!

EyeCare Partners LLC; Muskegon (MI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

401k + employer matching

PTO and holidays

Paid maternity leave

Competitive base pay

Employee discounts

Training for optical certifications

Job summary

Shoreline Vision in Muskegon, MI is seeking a Sales Associate (Optician) to deliver a world-class Total Patient Experience by assisting customers, dispensing glasses and contacts, and coordinating frame selections with prescriptions.

The role emphasizes customer service, product knowledge, and accuracy in measurements; prior optical or sales experience is preferred. Training provided, full-time hours, with benefits and opportunities for certification in optical.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to read and interpret insurance forms and safety documents.
• Ability to present information clearly to customers and colleagues.
• HIPAA compliance required for handling PHI.
• Background check clearance required by state regulations.
• Must provide proof of identity and right to work in the United States.

Responsibilities

• Build relationships with patients while delivering strong medical support.
• Determine patients' wants and needs and sell to exceed expectations.
• Assist patients in selecting frames by style and color with prescriptions.
• Operate auto-lensometer and manual lensometer.
• Educate and recommend lenses, coatings and frames to fit needs.
• Accurately measure bridge, eye size, temple length and pupillary distance.
• Dispense glasses/contacts and repair/adjust frames.
• Keep inventory accurate and maintain clean, organized work areas.

Skills

Communication

Interpersonal skills

Negotiation skills

HIPAA compliance

Education

High school diploma or GED

ABO/ABOC and NCLE certifications

Tools

Microsoft Office

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Title

Sales Associate (Optician)

Company

Shoreline Vision

Location

Muskegon, MI

Training

Training provided for optical/eyecare, sales experience strongly preferred

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts
• Training provided + program to obtain certifications in optical

Hours

• Full Time, 40 hours per week
• Our offices are open Monday-Friday 8am-5pm
  • You may need to work a little earlier and/or later as needed
  • You will not work all of these hours, but you must have open availability to work any shift within these hours

SUMMARY

A Sales Associate (Optician) will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

QUALIFICATIONS

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.