Optician

Midwest Eye Consultants; Marion (IN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive wage

Paid holidays

PTO & holidays

Benefits package

Certification program

Job summary

Midwest Eye Consultants in Marion, IN seeks an optician to guide patients through eyewear choices, educate on lens options and doctor recommendations, and create an engaging shopping environment. You will also manage eyewear orders, insurance co-pays, and lab coordination to ensure timely delivery.

The role emphasizes strong communication and customer service to build lasting patient relationships in a professional medical office setting.

Qualifications

• Counsel patients through eyewear selection.
• Strong customer service and communication skills.
• Experience handling insurance eligibility and co-pays.

Responsibilities

• Assist patients in selecting spectacles, advising on lens options and frame styling.
• Calculate insurance co-pays based on eligibility.
• Enter spectacle orders accurately and monitor delivery status.
• Notify patients and schedule dispensing of eyewear.
• Follow up with patients on adaptation to eyewear and contacts.
• Perform adjustments and minor repairs.
• Educate patients on care of eyewear and maintain inventory of optical merchandise.
• Maintain displays and monitor patient flow during appointments.

Job description

POSITION SUMMARY: An optician is an eye care professional that counsels patients through the eyewear selection process, educating patients on doctor recommendations that will give them the best possible vision. The optician not only advises patients on the best lens options for their prescription but also creates a fun shopping environment through the selection of fashionable eyewear. The ability to communicate and provide superior customer service that fosters long-lasting relationships is an important skill required for this position. This position utilizes creative design skills in the creation and maintenance of displays of optical merchandise and inventory within the optical area. This position also utilizes strong administrative skills in completing tasks such as calculating co-pays, reviewing insurance eligibility, and preparing work orders for the optical lab.

POSITION LOCATION:

3510 South Western Ave, Marion, IN 46953

What We Offer

• Starting wage of $15-$17, based on previous experience
• 6.5 paid holidays per year + 2 Floating Holidays
• Approximately 8 days of PTO within first yearFull slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities

• Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
• Calculate insurance co-pay based on insurance eligibility.
• Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
• Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
• Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
• Perform spectacle adjustments and repairs when necessary.
• Troubleshoot patient concerns with eyewear when necessary.
• Educate patients on the care of prescribed eyewear.
• Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
• Maintain displays of optical merchandise.
• Monitor patient flow throughout appointment, properly communicating delays to other departments.
• Perform other duties and assume various responsibilities as determined by the doctor and practice leadership.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA Guidelines)

• Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
• Work Environment: Professional medical office environment.