Optician

For Eyes; King of Prussia (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

LensCrafters in King of Prussia, PA, is seeking an Optician to deliver exceptional customer service and precise eyewear fitting. You will interpret prescriptions, guide style choices, and ensure accurate lens placement.

ABO certified with strong math skills and a team‑oriented mindset preferred. You will use iPad/tablet tools, maintain store standards, and help drive brand KPIs in a fast‑paced retail environment.

Qualifications

• High school diploma or equivalent required.
• ABO Certification expected or required.
• Optical dispensing experience desirable.
• Strong customer-service and selling skills.

Responsibilities

• Greets customers and explains services offered.
• Performs accurate lens measurements and frame fitting.
• Interprets prescriptions and confirms lens specs.
• Maintains product knowledge and explains lens options.
• Uses store tools and iPad/tablet for transactions and updates.

Skills

Customer service

Communication

Sales skills

Teamwork

Math skills

Education

ABO Certification

High School diploma

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in‑class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e‑commerce platforms.

The VisilabGroup, part of the globally operating company EssilorLuxottica, is the No. 1 optician in Switzerland with the brands Visilab, Kochoptik, McOptic, and Linsenmax, and 170 stores

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn !

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible!

Job Description

GENERAL FUNCTION

The Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non‑verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
• Assists co‑workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long‑term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi‑task, prioritizes & manages time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a “can do” spirit & strong drive for results; self‑motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

Basic Qualifications

• High School graduate or equivalent
• ABO Certification
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD / tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Preferred Qualifications

• Previous customer service & retail experience