Optician

AEG Vision; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Job summary

AEG Vision is seeking an Optician to provide expert eyewear solutions and exceptional patient care. You will assist patients in selecting eyewear that fits their prescription, lifestyle, and personal style, ensuring proper frame fit and accurate lens dispensing.

You will maintain up-to-date knowledge of products, rebates, and lens types while delivering outstanding customer service and coordinating with technicians and doctors to ensure timely order processing.

Qualifications

• Provide expert eyewear solutions and exceptional patient care.
• Assist patients in selecting eyewear that fits prescription, lifestyle and style.
• Maintain up-to-date knowledge of products, rebates, lenses and frames.
• Explain insurance, warranties, and pricing to patients.
• Escalate issues to management when needed.

Responsibilities

• Deliver extraordinary experience to each patient with customized recommendations.
• Identify visual needs and recommend frames, lenses, and specialty products.
• Keep current on products, rebates, and lens/frame types available.
• Take and return patient calls, update patients on order status, resolve issues.
• Educate patients on proper eyeglass and contact lens care and warranties.
• Enter prescription information into EHR/ALE system with proper documentation.
• Verify orders meet time guidelines and notify patients when eyewear is ready.

Skills

Customer service

Prescription interpretation

Frame fitting

Communication

Tools

Pupilometer

PD sticks

Lensometer

Pliers

Wrenches

Frame warmer

Job description

About AEG:

At AEG, we7re building something bigger than great eye care, we7re creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You7ll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As an Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

The Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. By ensuring proper frame fit, accurate measurements, and correct lens dispensing, Opticians will combine technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient7s chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.