Optician

AEG Vision; Missouri; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Job summary

AEG is seeking an Optician to join our team in Missouri. You will assist patients in selecting eyeglasses and accessories, ensure proper frame fit and accurate lens dispensing, and provide exceptional service that aligns with patient needs and lifestyle.

You will work with technicians and doctors, maintain EHR entries, and educate patients on care, insurance, warranties, and product options while keeping the eyewear area organized and up-to-date.

Qualifications

• Minimum high school education; ABO/NCLE preferred but not required.
• Experience in eyewear sales and patient-facing service is advantageous.
• Familiarity with HIPAA and patient privacy guidelines.

Responsibilities

• Help patients choose eyewear that fits prescription, lifestyle, and style.
• Ensure proper frame fit, measurements, and correct lens dispensing.
• Provide exceptional customer service and product education.
• Take patient orders, update status, and resolve order issues promptly.
• Educate patients on eyewear care, warranties, and insurance basics.
• Enter prescription data into EHR/ALE systems and maintain records.
• Collaborate with technicians and doctors to ensure smooth handoffs.
• Maintain cleanliness and organization of the eyewear area and displays.
• Stay current on products, rebates, lenses, and frame options.

Skills

Customer service

Communication

Attention to detail

Sales experience

HIPAA knowledge

Education

High School Diploma or GED

ABO/NCLE preferred

Tools

Pupilometer

PD sticks

Lensometer

Pliers

Wrenches

Frame warmers

Job description

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As an Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

The Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. By ensuring proper frame fit, accurate measurements, and correct lens dispensing, Opticians will combine technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Requirements

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Full Time Employee Benefits

• 401(k) with Match
• Employee Vision Discount Program
• HSA/FSA
• PTO