Optician

Marshall B. Ketchum University; Anaheim (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision exams

Paid time off

Retirement plan

Job summary

Marshall B. Ketchum University seeks a customer service oriented Optician to lead patient care in the optical department. You will assist in selecting, fitting, and educating patients while ensuring high-quality service and accurate dispensing.

The role requires ABO certification, 1 year in optical retail, and strong customer service skills. Training interns and collaborating with the Optical Director are key parts of the job.

Qualifications

• Extensive knowledge of optical devices and applications.
• Proven customer service excellence and sales ability.
• Ability to promote and sell optical products.
• Familiarity with insurance claims procedures.
• Strong medical terminology and prescription interpretation.
• Good interpersonal and written/oral communication skills.
• Maintain confidentiality and data accuracy.
• Proficient with MS Office; able to learn new software.
• Team-oriented and reliable attendance.

Responsibilities

• Lead patient care and establish rapport with patients and customers.
• Sell, educate, and demonstrate optical products to optimize profitability.
• Measure and dispense spectacles; provide follow-up adjustments and repairs.
• Instruct interns on frame and lens selection per curriculum.
• Provide feedback on intern performance to Optical Director.
• Review lab orders, fee slips, and dispensing paperwork for accuracy.
• Ensure excellent service in person or over the phone.
• Be flexible for station changes when staff are absent.
• Submit and process spectacle orders; receive jobs from labs.
• Maintain regular attendance per university policy.

Skills

Optical devices

Customer service

Sales

Insurance claims

Medical terminology

Interpersonal skills

Detail oriented

Communication

Confidentiality

MS Office

Team player

Education

High School Diploma or GED

ABO Certification

CPR Certification

1 year optical retail experience

Job description

A customer service-oriented Optician looking for an exceptional workplace. Reporting to the Director of Optical Services at Ketchum Health. The Optician will assume the lead role in the selection, fitting and education process by providing the highest quality patient care. This is achieved by ensuring individualized service with attentiveness, accuracy, prompt delivery, efficient services and patient education.

Essential Duties And Responsibilities

• Assuming the lead responsibility in patient care, establishes a rapport with patients and other customers.
• Responsible for ensuring optimum sales and profitability, by selling, educating and demonstrating optical products.
• Measures and dispenses spectacles and accessories; provides follow-up services such as adjustments and repairs.
• Provides hands‑on instruction and guidance to Interns in all matters relating to frame and lens selection in accordance with the current didactic and clinical curriculum.
• Provide feedback to the Optical Director on Intern performance.
• Review the accuracy of work and recordings made by clinicians, including lab orders, fee slips and all other dispensing paperwork.
• Ensure patients get excellent service in person or over the phone.
• Assist in being flexible in moving stations when there is an absence of an optician to service patients and interns.
• Ensure that proper computer record notations are made in accordance with all Federal and State policies.
• Review the quality of ophthalmic materials prior to patient dispensing.
• Provide feedback on the performance of the optical laboratories and frame companies.
• Responsible for 3rd party and customer billing.
• Ensure to submit and process spectacle orders and receive jobs when arriving from labs.
• Regular and reliable attendance is required, adhering to university attendance policy.

Qualification Requirements

• Excellent knowledge of optical devices and their applications.
• Excellent understanding of and a proven ability to provide excellent customer service.
• Proven ability to promote and sell optical products.
• Excellent understanding and following of procedures on insurance claims.
• Excellent grasp of medical terminology, analyzes and interprets prescriptions.
• Good interpersonal skills.
• Detail oriented.
• Good written and oral communication skills, ability to converse easily with patients.
• Ability to maintain confidentiality.
• Computer literate, familiar with MS Office/comfortable learning new programs.
• Team player.
• Regular and reliable attendance is required; adhering to university attendance policy.

Education And/Or Experience

• High School Diploma or GED.
• ABO Certified (if not certified at present time must be within one year of hire).
• Experience with 3rd party payors.
• 1 yr of experience in an optical retail environment required.
• Bilingual (Spanish) preferred.
• First aid and CPR Certification required after hire.

Benefits

MBKU provides an excellent benefits package including medical, dental, and life insurance, free vision exams, short and long term disability, generous paid time off plans, a university-sponsored retirement plan. See our website under Employment for more details regarding benefits of working for MBKU (www.ketchum.edu).

MBKU is an equal opportunity employer; requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Non-Discrimination Statement

MBKU is committed to providing an environment in which all individuals are treated with respect and professionalism. In accordance with applicable federal and state laws, it is University policy to prevent the unlawful discrimination against students, applicants for admission, employees, applicants for employment and patients requesting treatment on the basis of race, color, national origin, sex, disability, age or any other characteristic protected by applicable law. The University also prohibits sexual harassment and harassment on any of the above bases (please refer to the Title IX page for more information).