Optical Technician

Wilmington Eye; Wilmington (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading eye care provider in Wilmington, NC seeks an Optical Technician to deliver exceptional service to patients. Responsibilities include greeting patients, managing eyewear measurements, performing repairs, and providing comprehensive assistance regarding insurance benefits and products. The ideal candidate is motivated, detail-oriented, and possesses strong interpersonal skills. This is a full-time entry-level position offered in a dynamic healthcare environment.

Qualifications

• Must have a can-do attitude with a strong drive for results.
• Experience in a retail office environment is advantageous.
• Ability to explain insurance and vision plan benefits.

Responsibilities

• Greet patients warmly and provide exceptional service.
• Manage and record measurements for eyewear.
• Perform minor repairs and inspections on eyewear.
• Utilize measuring devices accurately and effectively.
• Assist patients in understanding their insurance benefits.

Skills

Customer service

Communication skills

Technical knowledge of eyewear

Attention to detail

Sales techniques

Job description

1 day ago Be among the first 25 applicants

Responsibilities

• Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
• Takes and records measurements, custom fits glasses and performs minor repairs on eyewear. Ensures finished eyewear meets standards and patient requirements.
• Uses lensometer to neutralize, verify and make a final inspection of eyewear.
• Demonstrates proper use of measuring devices, such as pupillometer, PD ruler and lens clock.
• Performs diagnostic work for physicians, in regards to patient Rx, prescribed prisms, bifocals and lens type.
• Anticipates accurate and timely eyewear delivery time, immediately notifying patients of any unexpected delays. Promptly notifies patients when glasses are ready for pick up.
• Maximize sales by exploring the needs and priorities of patients through asking open ended questions.
• Provides patients with exceptional service by possessing superior knowledge of our product lines and demonstrating the ability to accurately describe the value, features and benefits of each product.
• Accurately enters relevant frame and lens order information into POS software.
• Takes pride in the appearance of the dispensary. Assist with keeping the dispensary clean, attractive and organized. Secures and controls company assets.
• Assists co-workers with difficult or complex areas of product needs and prescriptions.
• Anticipates problems. Explores underlying reason for patient issues. Acts quickly for resolution and partners with management when necessary.
• Understands and provides patients with a comprehensive explanation of their insurance/vision plan benefits.
• Possesses a can do attitude, with a strong drive for results. Self-motivated with a strong desire for continual learning and improvement.
• Adheres to practice policies and procedures, including but not limited to discounting, promotions and inventory management.
• Demonstrate success in a retail, office environment addressing a broad spectrum of patient requirements and preferences
• Demonstrate the ability to establish positive patient rapport and build relationships
• Participates in monthly staff meetings and product trainings
• All other duties as assigned.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

Medical Practices

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