Optical technical consulting engineer

PRAXIS I.T COLOMBIA LTDA; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technical Consulting Engineer specialized in optical technologies. This role involves providing high-level technical support for complex optical and data/IP issues, leveraging your extensive experience in troubleshooting and analysis. You will work closely with customers and internal teams to diagnose and resolve critical network problems while contributing to knowledge sharing and training initiatives. If you are passionate about optical networks and eager to tackle challenging technical challenges, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in optical networks and troubleshooting.
• Strong knowledge of Cisco platforms and networking protocols.

Responsibilities

• Provide global technical support for optical and data/IP technologies.
• Diagnose and resolve high-priority network issues for customers.
• Collaborate with internal and external teams to resolve large-scale problems.

Skills

Optical Networks

Networking Protocols

Troubleshooting

Analytical Skills

Database Management

Unix

Education

Bachelor's degree in Computer Science

Bachelor's degree in Electronic Engineering

Tools

Cisco NCS1K

Cisco NCS2K

Oracle

SQL

Sybase

Job description

As a Technical Consulting Engineer - Optical, you will be responsible for providing second- and third-level technical support for optical and data/IP technologies to customers, partners, and Cisco's internal teams. You will apply your analytical skills and technical expertise to resolve network and product issues of moderate to high complexity.

Requirements

1. Bachelor's degree in Computer Science, Electronic Engineering, or equivalent experience.
2. More than 5 years of experience in optical networks (SONET, DWDM, OC, SDH, ML, MSTP, etc.).
3. Strong knowledge of networking industry, products, and protocols.
4. Hands-on experience in troubleshooting and deep analysis of Optical/DWDM networks.
5. Recent experience in supporting and troubleshooting Cisco NCS1K and NCS2K platforms.
6. CCNA, CCNP, or higher certification.
7. Experience with databases (Oracle, SQL, Sybase) and Unix.
8. CCOS certification (SONET or SDH).
9. Important: Candidates with previous experience in Huawei are not eligible to apply.

Responsibilities

1. Provide global technical support for optical and data/IP technologies.
2. Diagnose and resolve high-priority network issues for customers.
3. Work in test labs to replicate and troubleshoot complex issues.
4. Create detailed and accurate defect reports within the area of expertise.
5. Collaborate with internal and external teams to resolve large-scale problems.
6. Train other engineers and contribute to technical knowledge materials.