Optical Shop Sales Associate

Endogen Wellness; Dearborn (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Endogen Wellness seeks an Optical Shop Sales Associate to greet customers, help them choose eyeglass frames and sunglasses, and process orders with accuracy. You will coordinate with opticians and keep displays well stocked while building repeat business.

The role emphasizes friendly service, product knowledge, and teamwork in a fast-paced optical shop environment. Prior retail or customer-service experience is preferred, with strong communication skills essential.

Qualifications

• Previous retail, sales, or customer-service experience preferred.
• Optical experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Friendly, professional, and positive attitude.
• Strong attention to detail and organizational skills.
• Comfortable working with customers and recommending products.
• Ability to work as part of a team.
• Basic computer and point-of-sale skills.

Responsibilities

• Greet customers and provide friendly, professional service.
• Assist customers in selecting eyeglass frames, sunglasses, and other optical products based on their preferences, style, and needs.

Skills

Retail sales

Customer service

Communication

Interpersonal skills

Attention to detail

Teamwork

POS software

Basic computer skills

Tools

POS software

Inventory management

Job description

Position Summary

We are looking for a friendly, motivated, and customer-focused Optical Shop Sales Associate to join our team. The ideal candidate will assist customers in selecting frames and eyewear products, provide excellent service, support daily optical shop operations, and help create a welcoming shopping experience.

Key Responsibilities

• Greet customers and provide friendly, professional service.

• Assist customers in selecting eyeglass frames, sunglasses, and other optical products based on their preferences, style, and needs.

• Explain product features, pricing, promotions, and available options.

• Help customers compare frame styles, lens options, and accessories.

• Enter and process customer orders accurately.

• Coordinate with opticians, doctors, laboratories, and vendors as needed.

• Follow up with customers regarding orders, pickups, and adjustments.

• Handle sales transactions, payments, returns, and exchanges.

• Assist with vision insurance information and verify benefits when applicable.

• Maintain accurate customer and order information.

• Keep displays, frames, shelves, and the sales area clean, organized, and well stocked.

• Maintain attractive and up-to-date frame displays.

• Meet or support sales and customer-service goals.

• Build positive relationships with customers and encourage repeat business.

• Stay informed about new frame styles, lens options, promotions, and optical products.

• Follow company policies and maintain patient/customer confidentiality.

Qualifications

• Previous retail, sales, or customer-service experience preferred.

• Optical experience is a plus but not required.

• Excellent communication and interpersonal skills.

• Friendly, professional, and positive attitude.

• Strong attention to detail and organizational skills.

• Comfortable working with customers and recommending products.

• Ability to work as part of a team.

• Basic computer and point-of-sale skills.

• Job Types: Full-time, Part-time

  Salary: $16.00 to $20.00 /hour

  Schedule:

• Monday to Friday
• Job Type: Full-time