Optical Sales Dispenser

Kaiser Permanente; Napa (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

KAISER in Napa, California seeks an Optical Sales Dispenser with a minimum of four years of experience to manage dispensing and optical activities. You will handle fitting, bench work, and clerical tasks while ensuring patient satisfaction and accuracy of prescriptions.

The role requires excellent customer service, ability to enter prescriptions into a computerized system, and willingness to perform a range of dispensing duties in a Labor Management Partnership environment.

Qualifications

• 4 years as an Optical Dispenser (Optician) with customer service skills.
• Ability to enter prescriptions into a computerized system accurately.
• Willingness to perform clerical tasks and liaise between departments.
• Contact lens fitting experience preferred.

Responsibilities

• Assist patients with eyewear selection and proper fitting.
• Enter prescriptions and sales data into the computer system.
• Dispense and adjust eyewear to prescription requirements.
• Inspect final products for accuracy and compliance with ANSI Z80.
• Conduct daily inventory of frames and accessories.
• Perform bench work such as edging and mounting as required.
• Provide customer service and floor coordination.

Skills

Optical Dispenser

Customer Service

Prescription Entry

Face/Frame Measurements

Education

High School Diploma/GED

Tools

Computerized system

Job description

Job Summary:

Under general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments.

Essential Responsibilities:

Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient. Interviews patient to determine visual needs. Interprets refractionists prescription. Instructs and counsels patient on proper methods of eyeglass care. Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs. Verifies Optical Benefit coverage. Dispenses and adjusts optical product. Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards. Reconciles patients concerns to their satisfaction. Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices. Conducts daily inventory of frames and accessories as requires. Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses. Repairs frames as required. Completes all required forms. Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients. Dispensers may sell other products or perform other services as deemed necessary by the Employer. Recommend to branch manger improvements in sales and service. Maintain written and verbal communication with lab as required. Will perform customer service and floor coordinating duties. Performs other related duties as necessary. Supervisory Responsibilities: This job has no supervisory responsibilities. Corporate Compliance Accountability:

Grade 25

Basic Qualifications:

Experience

4 years as an Optical Dispenser (Optician). Excellent, demonstrated customer service skills. Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders. Contact lens fitting experience preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be willing to work in a Labor Management Partnership environment. Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Education

• High School Diploma/GED. 50 mile travel and 25 wpm required.

  License, Certification, Registration

• N/A

  Additional Requirements:

  Preferred Qualifications:

COMPANY: KAISER

TITLE: Optical Sales Dispenser

LOCATION: Napa, California

REQNUMBER: 1448371

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.