Optical Sales Associate

Shopko Optical; Wisconsin Rapids (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages and sales incentives

Health and wellbeing benefits

Employee assistance program

On the job training and certification

Job summary

A reputable optical retailer seeks a Full-time Optical Sales Associate in Wisconsin Rapids, WI. The role involves providing excellent customer service and patient care, assisting with eyewear selection and dispensing, and performing pre-screening activities for exams. Ideal candidates will have high school education and strong communication skills. On-the-job training is provided, and previous experience in optical dispensing is preferred. Competitive wages, excellent benefits, and a supportive work environment await the ideal candidate.

Qualifications

• Must maintain license as required by state.
• Ability to work with patient eyewear needs including analyzing prescriptions.
• Able to sit or stand for extended periods.

Responsibilities

• Provide excellent customer and patient service.
• Analyze patient eyewear needs and recommend lenses.
• Assist patients with frame repairs and adjustments.

Skills

Excellent customer service

Ability to analyze patient eyewear needs

Communication skills

Ability to handle multiple interactions

Education

High School Graduate or equivalent

Tools

Cash register

Optical equipment

Job description

Overview

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Wisconsin Rapids, WI.

Position Summary

On-the-job training provided, no experience necessary. Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Benefits

• Competitive Wages & Sales Incentives
• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Health & Wellbeing Benefits Medical, Life, Dental, vision, Short- & Long-term Disability
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Duties and Responsibilities

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Minimum Knowledge, Experience & Skills Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.