Optical Sales Associate

Shopko Optical; Eau Claire (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive time off package

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Eau Claire, WI is looking for a Full-time Optical Sales Associate to enhance customer service and patient care. This role involves providing excellent service in eyewear selection, ordering, and dispensing.

No prior experience is needed, as on-the-job training will be provided. The job entails interacting with patients, understanding their eyewear needs, and processing medical billing correctly.

Competitive time off benefits and an Employee Assistance Program are included.

Qualifications

• Must maintain license as required by state.
• Able to handle multiple customer interactions.
• Previous experience in optical dispensing preferred.

Responsibilities

• Provide excellent customer and patient service.
• Analyze patient eyewear needs and recommend solutions.
• Assist with frame adjustments and ordering eyewear.

Skills

Customer service skills

Communication skills

Ability to analyze prescriptions

Frame adjustments

Education

High School Graduate or equivalent

Job description

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Eau Claire, WI.

On-the-job training provided, no experience necessary.

Overview

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Benefits

• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Employee Assistance Program
• On the Job Training & Certification

Duties and Responsibilities

Customer Service

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color, ensuring frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

Business and Operational Standards

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Qualifications and Experience

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.