Optical Sales Associate

ADP, Inc.; Waukesha (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Vacation time and holidays

Sick leave as per state law

Employee assistance program

On-the-job training & certification

Job summary

Shopko Optical in Waukesha, WI is seeking a Full-time Optical Sales Associate to deliver exceptional patient and customer service in eyewear selection, ordering and dispensing. On-the-job training is provided with no prior experience required.

The role covers assisting in frame selection, lens recommendations, and coordinating with the optical lab while maintaining inventory and handling billing processes. A strong service mindset and flexibility for varied hours are essential.

Qualifications

• High School Graduation or equivalent required.
• Maintain state-required license where applicable.
• Completion of Shopko OCE Certification modules and calendar.
• Prior office or optical dispensing experience preferred.
• Ability to handle multiple customer interactions and calls.

Responsibilities

• Provide excellent customer and patient service according to standards.
• Recommend lenses, coatings and frames to meet needs.
• Assist patients in frame selection based on style and measurements.
• Order and dispense eyewear accurately and professionally.
• Assist with frame repairs, adjustments and contact lens care.
• Guide patients on insertion and care of contact lenses.
• Assist Optometrist with case histories and screenings.
• Explain third-party plans and promotions to patients.
• Balance accounts and prepare work orders for Optical Lab.
• Process medical billing information and merchandise inventory.

Skills

Customer service

Sales

Eyewear knowledge

Phone/email handling

Team collaboration

Education

High School graduate or equivalent

State licensing as required

Shopko OCE Certification requirements

Experience in optical dispensing preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Optical Sales Associate

Full Time Technical Waukesha, WI, US

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Waukesha, WI.

On-the-job training provided, no experience necessary.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and Optical Center standards
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.