Optical Sales Associate

Shopko; Wisconsin; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Sales incentives

401K with match

Employee Assistance Program

On the job training & Certification

Teammate discounts on eyewear & lenses

Job summary

Shopko Optical in Fond Du Lac, WI is seeking a Full-time Optical Sales Associate to join our team. You will help patients select eyewear, process orders, and support the optical lab with framing and lens needs.

On-the-job training and certification opportunities are available. The role emphasizes strong customer service, accuracy in dispensing, and collaboration with the optometry team to improve patient outcomes.

Qualifications

• High School Graduate or equivalent.
• Maintain license as required by state.
• Shopko OCE Certification requirements.
• Calendar modules for certification.
• Previous experience in an office/optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls.
• Able to assess prescriptions and frame adjustments.

Responsibilities

• Provide excellent customer and patient service.
• Analyze eyewear needs and recommend frames/lenses.
• Assist patients in selecting frames by style and color.
• Order and dispense eyewear accurately and professionally.
• Assist with frame repairs and adjustments.
• Educate patients on contact lens care and usage.
• Assist Optometrist with patient histories and screenings.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Education

High School Diploma

State license (as required)

Shopko OCE Certification

Tools

Optical dispensing tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Optical Sales Associate

Full Time Technical Fond du Lac, WI, US

8 days ago Requisition ID: 4202

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities.

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Fond Du Lac, WI.

On the job training provided, no experience necessary.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Sales Incentives
• Volunteer Pay
• Sick Pay: Eligible Teammates accrue sick leave per state law
• 401K with Match and vested at 100%
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program
• Teammate Discounts on eyewear and contact lenses

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.