Optical Sales Associate

Shopko Optical; Town of River Falls (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On the job training

Certification

Competitive wages

401K with match

Vacation pay/personal day

Sick pay

Employee assistance program

Job summary

Shopko Optical in Wisconsin seeks a full-time Optical Sales Associate to provide excellent customer service, assist with eyewear selection, and support patient care from fitting to dispensing.

On-the-job training is provided; no experience is required. The role includes processing orders, basic medical billing, and collaborating with the optical lab and optometrist team to ensure accurate prescriptions and timely service.

Qualifications

• High school diploma or equivalent required.
• Maintain state license as required.
• Shopko OCE Certification requirements and calendar modules.
• Office or optical dispensing experience preferred.
• Ability to handle multiple customer interactions and calls.
• Ability to analyze prescriptions and assist with eyewear needs and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service per standards.
• Analyze patient eyewear needs and recommend lenses/frames.
• Dispense eyewear and perform frame adjustments.
• Assist with contact lenses insertion/removal.
• Support Optometrist with case histories and screenings.
• Process medical billing and order work orders for Lab.

Skills

Customer service

Multitasking

Eyewear knowledge

Prescription analysis

Lifestyle dispensing

Cash handling

Education

High School Graduate or equivalent

Job description

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team.

On the job training provided, no experience necessary.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Sick Pay
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs includinganalyzingprescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.