Optical Sales Associate

Shopko Optical; Oshkosh (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages & sales incentives

Paid time off

Health and wellbeing benefits

Job summary

A regional optical provider in Oshkosh, WI, is seeking an Optical Sales Associate. This entry-level position requires no prior experience as on-the-job training and certification are provided. Responsibilities include assisting customers in selecting eyewear, processing medical billing, and maintaining inventory. Candidates should be high school graduates and capable of analyzing eyewear needs. Competitive wages, benefits, and a supportive work environment are offered.

Qualifications

• Must complete Shopko OCE certification requirements.
• Previous experience in an office and/or optical dispensing preferred.
• Able to handle multiple customer interactions concurrently.

Responsibilities

• Provide excellent patient and customer service.
• Analyze patient eyewear needs and recommend solutions.
• Assist patients with proper frame repairs and adjustments.

Skills

Customer service

Communication

Frame adjustments

Prescriptions analysis

Education

High school graduate or equivalent

Job description

Optical Sales Associate at Shopko Optical – Oshkosh, WI.

This is a full‑time, entry‑level position with no experience required. On‑the‑job training and certification are provided.

Position Summary

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre‑screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Benefits

• Competitive wages & sales incentives
• Competitive time‑off package: vacation pay, volunteer pay, paid holidays, and personal day
• Sick pay: eligible teammates accrue sick/safe leave per state law
• Health & wellbeing benefits – medical, life, dental, vision, short‑& long‑term disability
• Voluntary/cafeteria offerings
• Employee assistance program
• On‑the‑job training & certification
• Teammate recognition program

Duties and Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings
• Maintain knowledge of third‑party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Minimum Knowledge, Experience & Skills Requirements

• High school graduate or equivalent
• Maintain license as required by state
• To become certified, teammate must complete Shopko OCE certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements

• Effective communication at all levels through written and two‑way verbal communication
• Read and write at a high school graduate level
• Sit or stand for extended periods of time
• Operate various office equipment (e.g., personal computer, telephone, fax machine, copier)
• Lift 10–20 pounds
• Visual acuity: Near, distance, color, depth perception
• Manual and finger dexterity, hand/arm steadiness, good eye and hand coordination
• Operate cash register, optical equipment, and tools
• Work normal and/or extended hours including evenings, nights, weekends
• Travel independently to support company objectives and personal development

Seniority level: Entry level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Wellness and Fitness Services