Optical Sales Associate

Shopko Optical; Neenah (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages & incentives

401K with match

Vacation pay

Sick pay

Health & wellbeing benefits

On the job training

Teammate recognition program

Job summary

A retail optical provider in Neenah, WI is seeking a Full-time Optical Sales Associate to deliver excellent customer service and patient care. The role includes assisting with eyewear selection, processing orders, and maintaining inventory. Candidates should be high school graduates with strong communication skills. Training is provided, making this a great opportunity for those looking to start a career in optical sales. Competitive benefits and incentives are offered.

Qualifications

• High School diploma or equivalent required.
• Preferred experience in optical dispensing or office environment.
• Must maintain relevant state license.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions / phone calls at a time.
• Able to analyze prescriptions, perform repairs and adjustments and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service.
• Assist patients in selecting eyewear.
• Process medical billing information and maintain inventory.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments and contact lens care.
• Support Optometrist with case histories and screenings.

Skills

Customer service

Communication

Multitasking

Eyewear dispensing

Education

High School Graduate or equivalent

State license as required

Shopko OCE Certification

Tools

Optical lab equipment

Cash register

Job description

Optical Sales Associate – Shopko Optical

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Neenah, WI.

Position Summary

On the job training provided, no experience necessary.

• Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear.
• Complete pre‑screening activities prior to patient exams.
• Prepare work orders for Optical Lab.
• Process medical billing information.
• Maintain frame inventory.

Benefits

• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay / Personal Day
• Volunteer Time Off
• Sick Pay
• Health & Wellbeing Benefits
• Voluntary / Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Duties and Responsibilities

Customer Service

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

Business and Operational Standards

• Maintain a complete knowledge of third‑party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Minimum Knowledge, Experience & Skills Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions / phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two‑way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Sales and Business Development

Industries

• Wellness and Fitness Services

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.