Optical Sales Associate

Raffaele Inc; Hamden (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Pearle Vision is seeking an Optical Sales Associate to join our retail team. The ideal candidate has retail or optical sales experience and a passion for helping patients choose eyewear that fits their vision and lifestyle.

You'll build relationships with patients, assess needs, demonstrate product knowledge, and ensure accurate prescription entry and attentive after-sales service in a fast-paced store environment.

Qualifications

• High School Diploma or equivalent.
• Minimum of 3 years of retail experience.
• Minimum of 1 year of optical experience.
• Strong customer service, communications, and organizational skills.
• Ability to calculate monetary amounts and process transactions accurately.

Responsibilities

• Provide outstanding customer service to ensure a positive patient experience and maintain high levels of customer satisfaction.
• Consult with patients to assess their vision and eyewear needs and recommend appropriate products.
• Develop and maintain strong relationships with patients to encourage customer loyalty and repeat business.
• Work effectively in a fast-paced, high-volume retail environment.
• Accurately verify and enter prescription information, ensuring all data matches the original prescription provided by the doctor.
• Maintain proper order filing procedures and ensure all documentation is organized correctly within the store's systems.
• Take precise measurements and assist patients in selecting frames that are appropriate for their prescription requirements.
• Monitor and update order status throughout the process, including receipt, notification, dispensing, and final delivery.
• Communicate with patients regarding order readiness and provide timely updates.
• Process all financial transactions accurately and responsibly.
• Demonstrate comprehensive product knowledge and effectively explain the features and benefits of lens and frame options.
• Adhere to all company policies regarding privacy and confidentiality, including compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Skills

Customer service

Retail sales

Communication

Organization

Education

High School Diploma

Associate's Degree

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

Pearle Vision is seeking a motivated and customer-focused Optical Sales Associate to join our team. The ideal candidate will have experience in retail and/or optical sales and a strong desire to expand their knowledge of the optical industry. This role requires excellent communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.

The successful candidate will be comfortable building relationships with patients, identifying their needs, and recommending eyewear solutions that enhance both vision and lifestyle.

Key Responsibilities

• Provide outstanding customer service to ensure a positive patient experience and maintain high levels of customer satisfaction.
• Consult with patients to assess their vision and eyewear needs and recommend appropriate products.
• Develop and maintain strong relationships with patients to encourage customer loyalty and repeat business.
• Work effectively in a fast-paced, high-volume retail environment.
• Accurately verify and enter prescription information, ensuring all data matches the original prescription provided by the doctor.
• Maintain proper order filing procedures and ensure all documentation is organized correctly within the store's systems.
• Take precise measurements and assist patients in selecting frames that are appropriate for their prescription requirements.
• Monitor and update order status throughout the process, including receipt, notification, dispensing, and final delivery.
• Communicate with patients regarding order readiness and provide timely updates.
• Process all financial transactions accurately and responsibly.
• Demonstrate comprehensive product knowledge and effectively explain the features and benefits of lens and frame options.
• Adhere to all company policies regarding privacy and confidentiality, including compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications Required

• High School Diploma or equivalent.
• Minimum of 3 years of retail experience.
• Minimum of 1 year of optical experience.
• Strong customer service, communications, and organizational skills.
• Ability to calculate monetary amounts and process transactions accurately.

Preferred

• Associate's Degree
• Knowledge of vision insurance plans and billing procedures

Additional Information

• Optical license is not required
• Training will be provided to the right candidate who demonstrates a strong work ethic, professionalism, and willingness to learn.

Why Join Pearle Vision?

At Pearle Vision, we are committed to helping our patients see and look their best. We offer a supportive team environment, opportunities for professional growth, and the chance to build a rewarding career in the optical industry.