Optical Retail Sales Associate FT Springfield, IL #133

Eyemart Express; Springfield (IL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Matching 401k

Short-Term Disability

Long-Term Disability

Life Insurance

Licensing support and advancement

Job summary

Eyemart Express in Springfield, IL is seeking an Optical Retail Sales Associate (full-time) to guide patients in selecting frames, lenses, and coatings, ensuring accurate prescriptions and measurements for our lab technicians. The role emphasizes delivering personalized care and maintaining excellent product knowledge.

You will process payments, educate customers on eyeglass care, and contribute to a smooth production flow while upholding confidentiality and high service standards.

Qualifications

• High school diploma or GED required.
• Optical industry experience is a plus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service and help patients select eyeglass frames, lenses, and coatings.
• Stay informed about sales, promotions, and company policies.
• Process payments and refunds using the POS system.
• Educate patients on eyeglass care and maintenance.
• Process insurance claims as needed.
• Maintain up-to-date product knowledge for in-store guidance.
• Create and manage patient files with confidentiality in mind.
• Interpret prescription requirements accurately.
• Take measurements, prepare work orders, and inspect final products for accuracy.
• Adjust and repair frames as needed.
• Price, stock, and organize merchandise.

Skills

Customer service

Communication skills

Optical knowledge

Education

High School Diploma or GED

Tools

POS system

Job description

Optical Retail Sales Associate Full Time

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We’re not like everyone else, with local labs in stores, eye exams and same-day delivery on glasses — our customers never miss a moment. Now, you can join one of the nation’s top optical retailers and get to improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

As a Retail Associate, you'll guide patients in selecting eyeglass frames, lenses, and coatings tailored to their needs. You'll ensure accurate measurements and prescription information for our lab technicians, oversee the production process, and provide personalized care when dispensing glasses to patients.

Responsibilities

• Provide Exceptional Customer Service: Use your optical expertise and product knowledge to precisely meet customer needs, ensuring personalized and informed interaction
• Stay informed about sales, promotions, and company policies
• Process payments and refunds using our Point of Sale system
• Educate patients on eyeglass care
• Process insurance claims
• Maintain up-to-date product knowledge
• Create and manage patient files with confidentiality in mind
• Interpret prescription requirements
• Take necessary measurements, prepare work orders, and inspect final products for accuracy
• Adjust and repair frames as needed
• Price, stock, and organize merchandise

Requirements

• High School Diploma or GED
• Optical industry experience is a plus!
• Excellent communication skills, both verbal and written

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.