Optical Retail Sales Associate FT Dubuque, IA

Eyemart Express; Dubuque (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic Optical Retail Sales Associate to join their team in Dubuque. In this full-time role, you will assist customers in selecting the perfect eyewear while providing exceptional service. You'll be trained to handle various tasks, from processing payments to maintaining patient records. This position offers a dynamic work environment where you can develop your skills in retail and customer service. If you enjoy helping others and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team that values training and growth while making a difference in customers' lives.

Qualifications

• Preferred experience in retail or customer service, training provided.
• Ability to stand for prolonged periods and perform manual tasks.

Responsibilities

• Assist patients in selecting eyeglass frames and lenses.
• Provide exceptional customer service and process transactions.
• Maintain patient files and ensure accurate measurements.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Hand-Eye Coordination

Multi-tasking

Education

High School Diploma or GED

Tools

Point of Sale System

Basic Office Equipment

Small Manual Tools

Job description

Career Opportunities with Eyemart Express

A great place to work.

Current job opportunities are posted here as they become available.

Optical Retail Sales Associate FT Dubuque, IA

Optical Retail Sales Associate Full Time

Optical Retail Sales experience is preferred but not required. We are willing to train.

Job Description:

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Duties and Responsibilities:

1. Provide exceptional customer service
2. Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
3. Compute and process payment transactions/refunds using in-house Point of Sale system
4. Perform other administrative tasks as assigned
5. Process insurance claims
6. Maintain up-to-date knowledge of products
7. Create and maintain patient files, following company and HIPAA policies regarding confidentiality
8. Input customer information into computer system
9. Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
10. Take necessary measurements (i.e. measuring the patient’s pupillary distance)
11. Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
12. Pull correct lenses according to work order specifications
13. Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands, and heat if necessary to bend frames accordingly
14. Educate patient on how best to care for their glasses
15. Adjust/repair damaged frames, replace nose pads and missing screws
16. Price, stock and straighten merchandise

Education and Experience Requirements:

1. High School Diploma or GED
2. Experience working in retail, customer service, or sales
3. Experience working in the optical industry is preferred

Skills and Abilities:

1. Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
2. Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
3. Ability to lift, carry, push, and/or pull up to approximately 25 lbs
4. Must possess excellent hand-eye coordination and fine motor skills
5. Ability to operate basic office equipment
6. Ability to communicate clearly and concisely, both orally and in writing
7. Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly
8. Ability to multi-task
9. Ability to identify and solve problems, and facilitate problem solving
10. Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist
11. Ability to deal with stressful situations such as dissatisfied customers
12. Ability to establish and maintain effective working relationships with fellow employees
13. Work is performed primarily in an indoor retail store setting
14. High level of interaction with general public
15. Work is independent and with patients
16. Environment is often fast-paced and deadline oriented
17. Work with small manual tools (screwdriver, pliers, etc.) on a regular basis
18. Some exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the lab

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.