Optical Retail Sales Associate FT Ames, IA #237

eyemartexpress; Ames (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k Matching

Short-Term Disability

Long-Term Disability

Life Insurance

Licensing support

Advancement opportunities

Job summary

Eyemart Express in Ames, IA is hiring a Full Time Optical Retail Sales Associate to guide patients in selecting frames, lenses, and coatings tailored to their needs. You will ensure accurate prescriptions, assist lab technicians, and dispense glasses with personalized care.

The role emphasizes excellent customer service, product knowledge, and accurate measurements, with opportunities for advancement and a comprehensive benefits package.

Qualifications

• High School Diploma or GED.
• Optical industry experience is a plus!
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service and guide patients in frames and coatings.
• Process payments and refunds with the POS system.
• Educate patients on eyeglass care and insurance claims.
• Maintain up-to-date product knowledge and organize merchandise.
• Take measurements, prepare work orders, and inspect final products for accuracy.
• Adjust and repair frames as needed.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Optical Retail Sales Associate Full Time

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI and has since expanded to over 245 in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else, with local labs in stores, eye exams and same-day delivery on glasses - our customers never miss a moment. Now, you can join one of the nation's top optical retailers and get to improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

As a Retail Associate, you'll guide patients in selecting eyeglass frames, lenses, and coatings tailored to their needs. You'll ensure accurate measurements and prescription information for our lab technicians, oversee the production process, and provide personalized care when dispensing glasses to patients.

Responsibilities

• Provide Exceptional Customer Service: Use your optical expertise and product knowledge to precisely meet customer needs, ensuring personalized and informed interaction

• Stay informed about sales, promotions, and company policies

• Process payments and refunds using our Point of Sale system

• Educate patients on eyeglass care

• Process insurance claims

• Maintain up-to-date product knowledge

• Create and manage patient files with confidentiality in mind

• Interpret prescription requirements

• Take necessary measurements, prepare work orders, and inspect final products for accuracy

• Adjust and repair frames as needed

• Price, stock, and organize merchandise

Requirements

• High School Diploma or GED

• Optical industry experience is a plus!

• Excellent communication skills, both verbal and written

Benefits

• Health Insurance

• Vision Insurance

• Dental Insurance

• Matching 401k

• Short-Term and Long-Term Disability

• Life Insurance

• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

If you're ready to join a company that values excellence, invests in your future, and respects your need for balance, Eyemart Express is where your career takes off.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.