Optical Manager - Elkhart, IN

Medical Eyeglass Center; Elkhart (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bereavement leave

Dental insurance

Employee discount

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Medical Eyeglass Center seeks an Optical Manager to lead operations across Elkhart area locations. You will supervise optical dispensary activities, drive sales, manage a team of associates and licensed opticians, and ensure a superior patient experience.

The role requires proven leadership in optical, retail, or healthcare management, strong communication, and a track record of improving performance. Proficiency with MS Office and insurance processing is essential.

Qualifications

• Proven leadership in optical, retail, or healthcare management.
• Proficient with MS Office and data analysis for performance improvements.
• Strong communication and relationship-building skills.
• Ability to recruit, coach, and inspire a frontline team.
• Highly organized, detail-oriented, and adaptable in a fast-paced environment.

Responsibilities

• Lead and manage all aspects of the optical dispensary, ensuring efficiency and patient satisfaction.
• Build and maintain partnerships with clients, providers, technicians, and staff.
• Recruit, train, and develop a high-performing optical sales team.
• Oversee sales performance, inventory, patient flow, and merchandising strategies.
• Ensure accurate processing of orders and insurance claims, and timely financial reports.
• Monitor and improve key performance metrics, including sales and receivables.
• Implement promotional initiatives and input on product selection and inventory.
• Serve as the primary liaison between leadership and clients.

Skills

Leadership

Sales management

Communication

Team development

Data analysis

MS Office

Education

High School Diploma or GED

Tools

EHR systems

Optical POS

Lensometer

Job description

Optical Manager

Locations: Multi-location management centered around the Elkhart, IN area

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

We are seeking a dynamic Optical Manager to lead operations at our Elkhart locations. This role is responsible for overseeing daily dispensary functions, driving sales performance, managing a team of optical associates and/or licensed opticians, and ensuring an exceptional patient experience. The ideal candidate is a strong leader with proven experience in retail, healthcare or optical management, excellent communication skills, and a passion for delivering results.

What You’ll Do

• Lead and manage all aspects of the optical dispensary, ensuring efficiency, profitability, and compliance with company standards.
• Build and maintain strong partnerships with clients, providers, technicians, and administrative staff.
• Recruit, train, and develop a high-performing optical sales team.
• Oversee sales performance, inventory management, patient flow, and merchandising strategies.
• Ensure accurate processing of orders and insurance claims, and timely delivery of financial reports.
• Monitor and improve key performance metrics, including sales, collections, and receivables.
• Implement promotional initiatives and provide input on product selection and inventory needs.
• Serve as the primary liaison between leadership and our client.

What We’re Looking For

• Proven leadership experience in optical, retail, or healthcare management.
• Strong financial and operational acumen with the ability to analyze data and implement improvements.
• Proficiency with all MS Office products
• Exceptional communication and relationship-building skills.
• Ability to recruit, coach, and inspire a team.
• Highly organized, detail-oriented, and adaptable in a fast-paced environment.

Requirements

High School Diploma or GED

Minimum 6 Months Of Experience In Optical

• Knowledge of frame adjustments and frame repairs
• Experience taking accurate measurements (PD, seg height, optical center)
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
• Experience reading lenses using manual lensometer
• Ability to handle insurance eligibility checks and authorizations
• Strong attention to detail and accuracy when filling prescriptions
• Ability to multitask in a fast-paced environment
• Basic computer skills and experience with EHR or optical POS systems

Job Type: Full-time

Benefits

• 401(k)
• Bereavement leave
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance