Optical Lab Manager - Eyeglasses at Eyeglass World Phoenix, AZ

Eyeglass World; Phoenix (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) retirement savings with company match

Paid personal time off

Employee eyewear discount

Job summary

Eyeglass World in Phoenix, AZ, is seeking an Optical Lab Manager to oversee lab operations, ensuring efficiency and compliance with company standards. This role includes optimizing processes, supervising lab technicians, and providing exceptional customer service.

The ideal candidate will have strong management skills, is customer-focused, and has experience with lab equipment maintenance. Eyeglass World offers competitive compensation, comprehensive benefits, and opportunities for internal promotions.

Qualifications

• Experience managing lab operations ensuring compliance with policies.
• Strong customer service skills with a focus on promptness.
• Ability to perform equipment maintenance and troubleshoot issues.

Responsibilities

• Optimize lab operations and ensure compliance with guidelines.
• Provide outstanding customer service by listening to needs.
• Supervise lab technicians and manage day-to-day functions.

Skills

Lab management

Customer service

Equipment maintenance

Inventory control

Team supervision

Training and development

Job description

Optical Lab Manager – Eyeglasses, Phoenix, AZ

Responsibilities

• Optimizes and oversees the lab to ensure efficiency and compliance with company policies and operational guidelines.
• Identifies areas of opportunity and creates an action plan for improvement. Provides world‑class service by treating customers with respect, providing prompt and courteous service, and listening and understanding their needs.
• Executes same‑day service using “Ready When Promised” production board.
• Performs machine maintenance to ensure that all lab equipment is clean and in good working order according to standards. Addresses immediately all equipment malfunctions and informs the General Manager and retail staff of any production delays.
• Ensures that all safety rules and standards are followed, including making sure that all lab technicians wear protective eyewear in the lab at all times.
• Assists in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories. Ensures that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.
• Supervises and motivates lab technicians and ensures the timely completion of day‑to‑day functions.
• Assists the General Manager with recruiting, selecting and retaining a high‑caliber lab staff.
• Delegates work functions to team members in an appropriate manner in order to maximize organizational goals and individual development.
• Ensures lab associate scheduling complies with payroll guidelines while considering skill level.
• Ensures that all lab associates are properly trained on all lab equipment and they continue to develop their knowledge of laboratory techniques. Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed for each associate.
• Completes annual performance reviews along with continuous coaching conversations with all associates.

Benefits

We provide competitive compensation to all associates—including bonus potential for every position in the store—and a comprehensive benefits package that includes health and dental insurance, 401(k) retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and more.

We offer training programs, access to educational courses, and pride ourselves on the ever‑increasing amount of promotions from within.

We are an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.