Optical Dispenser - Full time - Southfield

Henry Ford Health System; Southfield (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Optical Dispensing Technician to join their team. In this role, you will be responsible for interpreting eyewear prescriptions and ensuring proper delivery and adjustment of eyewear. Your expertise will help patients select the right lens products and maintain high standards of care. This position offers a dynamic retail optical environment with opportunities for growth and development. If you have a passion for customer service and a keen eye for detail, this is the perfect opportunity for you to shine.

Qualifications

• High school diploma or G.E.D. required.
• Optical dispensing experience is a plus.

Responsibilities

• Inspect eyewear and corresponding orders prior to delivery.
• Communicate lens product benefits and assist patients in selections.

Skills

Customer Service

Basic Math Skills

Optical Dispensing

Attention to Detail

Education

High School Diploma or G.E.D.

Tools

Lensometry Software

Job description

GENERAL SUMMARY

Responsible for interpreting ophthalmic spectacle prescriptions and eyewear orders to properly deliver, adjust, and repair eyewear.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Inspect eyewear and the corresponding order prior to delivery.
• Dispense eyewear using the E.A.R.N. process methodology.
• Maintain knowledge of each dispensing tool, its proper use, and ensure proper fitting of eyewear through various frame adjustments.
• Explain care and maintenance instructions for eyewear to patients, including HFO cleaning regimens.
• Process eyewear deliveries in the software system and perform frame and lens repairs.
• Troubleshoot vision, lens, and frame issues, verify prescriptions, base curves, PDs, segment heights, and visual acuity; adjust face form as needed.
• Communicate the benefits of various lens products and assist patients in selecting appropriate options.
• Understand different frame materials to properly adjust and repair them; process remake orders and apply vision insurance coverage correctly.
• Use auto and manual lensometry to verify and neutralize spectacle prescriptions in eyewear.
• Manage eyewear orders in the software and monitor delivery statuses.
• Assist with placing patient eyewear orders as needed.

EDUCATION & EXPERIENCE

• High school diploma or G.E.D required.
• Previous computer experience and basic math skills preferred.
• Experience in customer service, hospitality, or retail preferred.
• Optical dispensing experience is a plus.
• Ability to walk, bend, and stand for extended periods.
• Complete all required training courses as directed by Henry Ford OptimEyes.

WORKING CONDITIONS

• Work occurs in a retail optical environment.
• Requires evening and weekend hours.

Additional Information

• Organization: Community Care Services
• Department: HF Optimeyes Southfield SVC
• Shift: Rotating
• Union Code: Not Applicable