Optical Consultant, Olympia Vision Clinic

Rosin Eyecare; Lacey (WA); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Olympia Vision Clinic, part of TeamVision and EssilorLuxottica, seeks a full-time optical dispenser to deliver excellent eyewear experiences. You will measure, fit, and customize eyewear, while exploring patient needs and ensuring quality standards.

Responsibilities include precise dispensing, assisting peers with complex prescriptions, and maintaining a clean, organized workspace. Weekend/evening shifts may be required depending on location.

Qualifications

• High school graduate or equivalent; ABO certification required.
• /* ABO must be kept current */
• Knowledge of basic optics and dispensing eyewear.
• Strong customer service skills and ability to use a tablet

Responsibilities

• Custom fits glasses and places prescriptions in lenses.
• Take measurements and ensure eyewear meets standards and patient needs.
• Ask open-ended questions to understand patient needs; assist with complex product questions.
• Utilize practice tools and adhere to policies; maintain organization and cleanliness.
• Meet KPIs and deliver exceptional patient experiences during dispense.
• Support weekends/evenings as needed; maintain attendance and timekeeping.

Skills

Customer service

Communication

Team building

Sales skills

Math skills

Technology literacy

Attention to detail

Education

High School graduate or equivalent

ABO Certification

Tools

Inventory management systems

Point-of-sale systems

Job description

Store #: 00T019 Olympia Vision Clinic Lacey

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Olympia Vision Clinic has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice foster a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.

Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

Our Practice is a part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

Job Description

GENERAL FUNCTION

This position provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. This role supports establishing the practice as the premier destination for all vision needs within the community.

Major Duties & Responsibilities

• Custom fits glasses and precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for peers.
• Takes and records measurements, adjusts or fits eyewear correctly, thorough, and exact in details; ensures finished eyewear meets standards and patient requirements.
• Explores the needs and priorities of patients by asking open ended questions.
• Assists peers with difficult or complex areas of product needs and prescriptions.
• Utilizes practice tools and adheres to company policies and procedures.
• Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi-task, prioritize and manage time with competing priorities.
• Commits to delivery date and time, seeks feedback, and asks for referrals.
• Strives to achieve exceptional results on KPIs and competencies.
• Presents, celebrates, and educates at time of dispense.
• Takes pride in practice appearance, shows initiative to keep clean, attractive, and organized. Secures and protects company assets within control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a "can do" spirit and strong drive for results, self-motivated with a desire for continual learning and improvement.
• Adheres to company policies and procedure, including but not limited to discounting, promotions, and inventory management.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Sells on your feet 80%-100% of the time.
• Consistently maintains proper dress code.
• Performs other duties as assigned by Practice Manager or as business needs.

Basic Qualifications

• High School graduate or equivalent
• ABO Certification; must maintain currency of certification
• Knowledge of basic optics and dispensing/fitting eyewear
• Strong customer service skills: communicator, listener, and team builder
• Knowledge of inventory management systems
• Strong basic math skills
• Sales skills - ability to use and carry a tablet
• Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
• Embraces new technology and change

Preferred Qualifications

• Previous eye care and/or customer service experience

Pay Range: 19.84 - 33.00

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.