Optical Consultant

AEG Vision; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

AEG Vision in San Mateo, CA is seeking an Optical Consultant/Optician to help patients select frames and lenses, take precise measurements, and dispense eyewear with accuracy and care.

The role emphasizes strong customer service, sales, and teamwork with technicians and optometrists, including order follow-up and store maintenance. Training and a patient-first approach are valued.

Qualifications

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Responsibilities

• Delivers extraordinary experience to each patient by explaining customized product/service recommendations
• Develops own clientele through outstanding service and referrals
• Keeps current on products, procedures, rebates, and lens/frame options
• Takes and updates patient calls, resolves order issues, and escalates to Store Manager as needed
• Retrieves patient charts and eHealth records
• Assists patients in selecting frames, lens types, and treatments; measures for fit
• Educates patients on eyeglass and contact lens care
• Collects eye/face measurements for proper fit
• Interprets prescriptions written by optometrist/ophthalmologist
• Creates lab work orders with lens specifics
• Follows up on orders and informs patients of status
• Dispenses glasses after inspection and fit adjustments
• Uses tools for eyewear adjustment and repairs
• Communicates with technicians/store managers on order status
• Inspects final product for flaws and cleans lenses
• Maintains cleanliness and organization of store displays and work area
• Restocks merchandise
• Explains insurance, warranties, pricing and promotions to patients
• Collaborates with technicians, front desk, managers, and optometrist
• Sells accessories such as cleaners, contact lens supplies, sunglasses, etc.

Job description

Job Description

Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
• Develops own clientele from providing outstanding service and obtaining referrals
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
• Restocks retail boards with new merchandize
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

#15106

San Mateo, California, USA

Full-Time/Part-Time

Full-time

Requirements

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day