Optical Consultant

AEG Vision; Pawtucket (RI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Rhode Island is seeking an Optical Consultant to join our team and support patient care alongside Optometrists.

You will perform preliminary evaluations, assist with diagnostic testing, manage referrals, and maintain HIPAA-compliant records. Strong communication and teamwork are essential in a fast-paced, patient-focused environment.

Qualifications

• High School diploma or GED required
• Excellent attention to detail
• Ability to work under pressure in a fast-paced environment
• Strong computer skills (MS Office, Windows)
• Excellent verbal and written communication skills to collaborate with coworkers and patients

Responsibilities

• Support patient care and education alongside Optometrists.
• Perform preliminary evaluations prior to exams and assist with tests (OCT, Visual Field, etc).
• Schedule referrals to Ophthalmologists and other specialists; complete paperwork.
• Maintain patient records compliant with HIPAA and policies.
• Respond to patient inquiries regarding medications and treatment.
• Assist with diagnostic testing and documentation in EHR.
• Contribute to pre-appointment confirmations and recall outreach.
• Keep frame boards and office areas organized and clean.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Attention to detail

MS Office

HIPAA knowledge

Education

High School diploma or GED

Tools

OCT

Visual Field

Pachymetry

Retinal Camera

Job description

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll Join a Team That

• Invests in leadership development and internal growth.


• Believes people and performance go hand in hand.


• Values collaboration, authenticity, and continuous learning.


• Celebrates wins, supports challenges, and grows together.

About The Role

At AEG, we believe great patient experiences begin with great teams. As an Optical Consultant, you'll work alongside the Optometrists to support all aspects of patient care and education, ensuring that patients receive exceptional care.

• Perform preliminary evaluations of patients prior to exam by the Optometrist, such as dilation, topicals, diagnostic medications, Optomap, auto reflector, visual acuity, etc.


• Performs verbal interview with patient prior to visit with Optometrist to determine medical issues and reasons for their visit to provide details to Optometrist.


• May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete paperwork.


• Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA).


• Responds to patient telephone inquiries regarding medication, treatment, problems referring to the Optometrist as necessary.


• May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.).


• Documents medical findings and communication between Optometrist and patient in Electronic Health Records(EHR) and assist with clerical duties related to medical documentation (participating practices only). Checking CPT codes, billings for post op, office visit etc.


• Ensures that maximum schedule utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, contacting no-shows or canceled patients to reschedule.


• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory, check-in and take contact lens orders in person or by phone.


• Performs end-of-day responsibilities to include opti-schedule wrap-up, end-of-day checklist, etc.


• Cleans and organizes frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.


• May be asked to act as a scribe for the Optometrist or perform refractions.


• Performs other duties within the Practice as requested.


• High School or GED qualification.


• Strong attention to the details and ability to work under pressure in fast paced environment.


• PC skills to include MC Office, Windows, and Word Processing.


• Demonstrated ability to work collaboratively in a team environment.


• Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients.

Full Time Employee Benefits

• 401(k) with Match


• Medical/Dental/Vision/Life/STD/LTD


• Employee Vision Discount Program


• HSA/FSA


• PTO


• Paid Holidays

Physical Demands

• Ability to utilize office equipment


• Prolonged sitting, standing, and walking


• Ability to lift up to 10 lbs

Full-timeHigh School or EquivalentNegligibleOn-Site