Optical Associate- PT

Boscov's Department Store, LLC; Scranton (Lackawanna County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

401(k) with company match

Weekly pay

Paid vacation

Liberal employee discount

Job summary

Boscov's Department Store, LLC in Scranton, PA, seeks an Optical Associate to dispense eyewear and assist customers with selecting frames and lenses. You will perform measurements, interpret prescriptions, and ensure accurate orders in a fast-paced retail environment.

The role requires optical equipment operation (lensometer, autorefractor, NCT), strong customer service, and teamwork. Part-time position with opportunities to grow within our Optical team.

Qualifications

• High school diploma or GED required.
• 1 year optical retail experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Verify prescriptions and ensure accuracy per orders.
• Deliver friendly, professional in-store and phone assistance to customers.
• Interpret prescriptions, perform measurements, and recommend frame/ lens options.
• Process sales, update order status, and manage payments.
• Perform eyewear fittings, adjustments, and basic repairs as needed.
• Operate optical equipment (lensometer, autorefractor, NCT) per procedures.
• Maintain HIPAA-compliant confidentiality and store policies.
• Support Optical Manager with opening/closing and cash reconciliation.

Skills

Exceptional communication

Strong customer service

Prioritize

Team player

Fashion awareness

Lensometer knowledge

Autorefractor knowledge

NCT knowledge

Education

High school diploma or GED

Tools

Lensometer

Autorefractor

NCT

Job description

Optical AssociateBring your experience to work for you where people love to shop! Boscov’s is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Associate to join our Optical team.

Job Description

Bring your experience to work for you where people love to shop! Boscov’s is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov’s has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Associate to join our Optical team.

As part of a fast-paced, dynamic team, you will dispense spectacles and contact lenses to both adults and children, while advising and assisting customers with various types of lenses and spectacle frames. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings,

Job Responsibilities

• Verify prescription orders for accuracy by comparing system entries to the prescribing doctor's original prescription and maintain organized order files using established store procedures.
• Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.
• Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.
• Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.
• Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.
• Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.
• Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.
• Foster positive working relationships with Boscov's store leadership and associates to promote a collaborative customer-focused environment.
• Maintain a clean, organized, and professional optical department that supports an exceptional customer experience.

Job Requirements

• 1 year of optical experience
• 1 year of experience working in a retail store
• High school diploma or GED equivalent
• Prior sales experience, preferred
• Exceptional communication and interpersonal skills
• Strong customer service skills
• Must have the ability to prioritize
• Ability to work as a team member
• Must have a strong sense of fashion and trends
• Knowledge of the proper use of lensometer, auto refractor and NCT equipment
• Position is active and includes moving about throughout department during the shift

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Part-Time member of our team, you will be eligible to receive:

• Medical Benefits
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop! Equal Opportunity Employer