Ops Support Training Coordinator

Primerica; Duluth (GA); Hybrid; USD 55,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Support Training Coordinator to enhance the skills of its customer service teams. In this pivotal role, you will coordinate and deliver impactful training programs that prepare new hires for success. With a focus on continuous improvement, you will assess training needs and ensure that all materials are up-to-date. This hybrid position allows you to work both onsite and remotely, offering flexibility while making a significant impact on the quality of service provided. Join a company recognized for its commitment to employee development and diversity, and help shape the future of customer service excellence.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation Time

Sick Leave

Holiday Pay

Tuition Reimbursement

Flexible Spending Account

Company-sponsored Events

Qualifications

• 3 years experience in training or coaching in a call center environment.
• Proficient in Microsoft Office, including Excel, Word, and PowerPoint.

Responsibilities

• Coordinate and deliver training programs for new hires.
• Assess training needs and improve content based on feedback.
• Monitor training effectiveness and update materials as needed.

Skills

Training Coordination

Customer Service

Microsoft Office

Communication Skills

Problem Solving

Analytical Skills

Technology Proficiency

Education

Bachelor's Degree

Equivalent Work Experience

Job description

Ops Support Training Coordinator page is loaded

Ops Support Training Coordinator

Apply locations Duluth, GA time type Full time posted on Posted 2 Days Ago job requisition id R-249:052025

Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

We are seeking an Operations Support Training Coordinator to join our Life Communications Training Team. In this vital role, you will be responsible for coordinating, delivering, and improving training programs designed to prepare new hires for success as Customer Service Representatives (CSRs). You will manage training schedules, select appropriate training methods, and administer assessments to ensure knowledge retention and performance readiness. Your contributions will directly impact the quality and effectiveness of our customer service team.

This is a hybrid position that requires working onsite in the Duluth, Georgia office multiple days each week.

Hours: Varied depending on need: 8am – 5pm/9am – 6pm

The estimated salary range for this role: $55K

Responsibilities & Qualifications

Job Duties and Responsibilities:

• Provide support to Client Services and Field Solutions for New Hire , Career Path and Continuing Ed training
• Provide both in in-person and online training and support to New Hires for a successful completion of Life Technical training. This includes but is not limited to:
  • Company Philosophy
  • Life Insurance Products
  • Schedule Adherence
  • Call Management
  • Customer Service
• Communicate with our Quality Monitoring team to determine training opportunities
• Remain up to date on processes, techniques, and systems and ensure that training materials are updated as needed
• Support Company initiatives to both the Team and Field Leaders
• Works with the training team on all eLearning material for development
• Assess training needs through feedback, surveys, and performance data to continuously improve content and delivery.
• Monitor and evaluate the effectiveness of training programs, adjusting as needed for optimal outcomes

Qualifications

• Bachelor's degree or equivalent work experience
• 3 years proven experience in training, or coaching, preferably within the financial services/life insurance industry in a call center or customer service environment.
• Excellent Microsoft Office skills including Excel, Word, and PowerPoint.
• Self-starter and fast learner with the ability to work both independently and as part of a team
• Strong communication, problem solving, and analytical skills
• Proficiency in using technology to facilitate effective learning environments
• Ability to multitask and develop effective training aids and materials.

Why Join Us?
This is an opportunity to make a measurable impact by shaping the skills and knowledge of our customer-facing teams. If you’re passionate about training, thrive in a dynamic environment, and enjoy developing others, we invite you to apply

FLSA status:
This position is exempt (not eligible for overtime pay):

Yes

Our Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Join Our Team

Our Company headquarters is located in Duluth, GA. The 367,000-square-foot building houses employees who provide first-class support to our sales force as they build their business and serve clients.

Day one health, dental, and vision insurance

401(k) Plan with competitive employer match

Vacation, sick, holiday and volunteer time off

Life and disability insurance

Flexible Savings Account & Health Savings Account

Company-sponsored social and philanthropy events

Named one of America's Best

For nine years in a row, Primerica has been recognized by the Atlanta Journal-Constitution as one of the best workplaces in Georgia! Over the past six years, Primerica has consistently been voted “Best Employer” by Gwinnett Magazine.

Equal Opportunity Employer

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Forbes Names Primerica One of America’s Best Insurance Companies for 2022

Primerica, Inc. (NYSE:PRI), a leading provider of financial services to middle-income families throughout the United States and Canada, has been named by Forbes to its list of “American Best Insurance Companies for 2022.” Primerica ranks 6th among 25 companies included in the Term Life Insurance category.

“Every day, thousands of Primerica representatives educate families on the necessity of preparing for the unexpected and protecting their loved ones through term life insurance. Each year, that preparedness helps some of those very same families make it through the worst times of their lives after the death of a family member,” said Glenn Williams, Primerica Chief Executive Officer. “For more than four decades, Primerica has remained committed to providing exemplary customer service and quality products. We are pleased to be recognized by Forbes for our efforts, and we look forward to serving many more families in the years to come.”

In order to determine which companies were best serving consumers, Forbes partnered with Statista to survey more than 16,000 customers and get their feedback on these companies' performance. Forbes also assessed the quality of customer service, financial advice, price/performance ratio, transparency, and damage/benefit ratio through direct solicitation of information from the companies, as well as through searches of publicly available information on each of the companies.

In addition to this recognition, Primerica also appears on Forbes' lists of America's Best Employers for Diversity and America’s Best Employers for Women for 2021. For more information on Primerica’s products and services, please visit www.primerica.com .

Primerica, Inc., headquartered in Duluth, GA, is a leading provider of financial services to middle-income households in the United States and Canada. Independent licensed representatives educate Primerica clients about how to better prepare for a more secure financial future by assessing their needs and providing appropriate solutions through term life insurance, which the company underwrites, and mutual funds, annuities and other financial products, which the company distributes primarily on behalf of third parties. Primerica insured over 5.5 million lives and had approximately 2.6 million client investment accounts at December 31, 2020. Primerica, through its insurance company subsidiaries, was the #2 issuer of Term Life insurance coverage in North America in 2020. Primerica stock is included in the S&P MidCap 400 and the Russell 1000 stock indices and is traded on The New York Stock Exchange under the symbol “PRI.”