Ops Supervisor - Hub

Jobtome; Independence (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

FedEx is seeking an Operations Supervisor to champion the Safety Above All culture while managing staffing, coaching, and performance across daily sortation operations. You’ll direct crews, review metrics, and drive cost efficiency with a focus on quality and safety.

Responsibilities include leading daily briefings, implementing training on QA, SWAK, VEDR coaching, and dock safety, and mentoring newer supervisors.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Six months’ experience in package handling or supervisory roles; alternative education paths allowed.
• Bachelor’s degree is preferred.

Responsibilities

• Champion safety culture and lead day-to-day operations.
• Manage staffing, coaching, performance, and discipline for the team.
• Plan, organize, direct and control routine operations to ensure efficiency.
• Monitor performance and drive improvements in key metrics through action plans.
• Lead daily meetings and communicate updates to staff and leadership.
• Develop and administer safety and employee relations programs.

Skills

Vision & motivation

Team leadership

Business judgment

Verbal & written communication

Instruction & coaching

Data interpretation

MS Office

Web-based applications

Mentoring

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Web-based applications

Job description

ESSENTIAL FUNCTIONS

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals;
  Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs;
  Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Performs other duties as assigned

Minimum Education

High school diploma or GED required;
Bachelor’s degree preferred.

Minimum Experience

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
• Bachelor's Degree (preferred).

Knowledge Skills and Abilities

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds
• May work in hot or cold temperatures
• May work in an environment with loud noise and fumes
• Minimal travel required

Pay Transparency

Pay

Additional Details

FT/30 -Day or TWI

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice ( bilingual )
• Right to Work Notice ( English ) / ( Spanish )