Ops Supervisor - Hub

Jobtome; Greenwood (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

FedEx is seeking an Operations Supervisor to oversee day-to-day package sortation and staff performance in Greenwood, Indiana. You will champion Safety Above All Culture, manage hiring, coaching, training, and evaluations, and ensure compliance with FedEx policies and regulations.

You will lead daily briefings, analyze operational data, mentor junior supervisors, and drive improvements while maintaining strong customer service and operational quality.

Qualifications

• Six (6) months experience required in package handler, fast-paced environments (retail, hospitality, fulfillment center, warehouse, dock, stock functions)
• In lieu of experience, certification program or Associate's Degree or 2+ years of college towards a degree
• Bachelor's degree preferred

Responsibilities

• Champion FedEx's Safety Above All Culture and support related initiatives
• Manage hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, and staff productivity
• Plan, organize, staff, direct and control day-to-day operations
• Assign and manage staff to ensure safe, efficient sortation and trailer movement/tracking
• Analyze operational performance and drive improvement of key metrics
• Lead daily meetings for workforce communication and daily goals; public speaking to audiences
• Develop and administer employee relations and safety strategies
• Investigate, resolve or escalate customer service issues as appropriate
• Train new employees on duties, performance expectations and FXG policies including QA, SWAK, VEDR, dock safety
• Mentor and develop junior operations supervisors
• Adapt to change with urgency while maintaining positive leadership
• Perform other duties as assigned

Skills

Leadership

Communication

Mentoring

Data interpretation

Microsoft Office

Public speaking

Education

High school diploma or GED

Bachelor's degree

Tools

MS Office

Job description

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

ESSENTIAL FUNCTIONS

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyses operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals;
  Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs;
  Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Performs other duties as assigned

Minimum Education

High school diploma or GED required;
Bachelor’s degree preferred.

Minimum Experience

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
• Bachelor's Degree (preferred).

Knowledge Skills and Abilities

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds
• May work in hot or cold temperatures
• May work in an environment with loud noise and fumes
• Minimal travel required

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Resume Required/ FT30

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• E-Verify Notice ( bilingual )
• Right to Work Notice ( English ) / ( Spanish )