Ops Strategy Lead: Denials & Revenue Optimization

Athelas; Mountain View (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Commure in Mountain View, CA is seeking a Senior Operations Manager to lead strategic initiatives within our Business Operations team, focusing on denials management and claims optimization. You will drive cross-functional initiatives to proactively reduce denials, improve revenue capture, and scale operational improvements across a broad client portfolio.

You will be accountable for outcomes, conduct root-cause investigations, design repeatable processes, and partner with product, engineering,

Qualifications

• 4+ years of relevant experience in healthcare operations or related roles.
• Strong analytical skills with data-driven decision making (Excel required; SQL preferred).
• Experience leading cross-functional initiatives and scaling processes.
• Ability to translate complexity into clear insights for internal and external stakeholders.
• Ownership mindset and accountability for results.

Responsibilities

• Lead denials management strategy across the claims lifecycle.
• Conduct root cause analysis to reduce denials and improve revenue capture.
• Own operational metrics for high-profile client accounts.
• Design scalable, automated workflows with product and engineering.
• Partner with account managers and clients on improvements.

Skills

Analytical skills

Excel

SQL

Ownership mindset

Excellent communicator

Bias for action

Operational leadership

Tools

Excel

SQL

Job description

Commure in Mountain View, CA is seeking a Senior Operations Manager to lead strategic initiatives within our Business Operations team, focusing on denials management and claims optimization. You will drive cross-functional initiatives to proactively reduce denials, improve revenue capture, and scale operational improvements across a broad client portfolio.

You will be accountable for outcomes, conduct root-cause investigations, design repeatable processes, and partner with product, engineering,