Ops Specialist - (M-F 8a - 5p)(Non-Dedicated)

Momentum Transportation USA; Jacksonville (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Momentum Transportation USA is seeking an Operations Specialist to execute the day-to-day transportation activities for our Jacksonville team. You will schedule and dispatch trucks, monitor shipments, and negotiate with providers to obtain the best rates while maintaining carrier relationships.

This fully onsite role requires strong DOT knowledge, excellent communication, and English fluency. A High School diploma is required, with a BA/BS in Logistics preferred; 1-3 years dispatch experience

Qualifications

• Proven customer service experience in logistics or transportation.
• Knowledge of DOT regulations and compliance.
• Solid understanding of multi-state geography and carrier landscape.

Responsibilities

• Schedule and dispatch trucks to meet customer demands.
• Monitor shipments from pickup to delivery with Track & Trace.
• Negotiate rates and service with transportation providers.
• Maintain carrier relationships and monitor service standards.
• Communicate with customers, carriers, and team members.
• Update transportation management systems and procedures.
• Prioritize tasks to impact quality and service.
• Support end-of-month/quarter/year cycles as needed.
• Demonstrate professional behavior and reliable attendance.

Skills

Customer service

DOT regulations

Geography knowledge

MS Office

Interpersonal skills

Problem-solving

Independent work

Time management

Attention to detail

Communication skills

English fluency

Education

High School Diploma/GED

BA/BS in Logistics or related field

Logistics-related certification (optional)

Tools

AS400

Job description

Position:Operations Specialist - (M-F 8a - 5p)(Non-Dedicated)

Location: Jacksonville, FL

Job Id:268

# of Openings:2

Job Summary:
The primary responsibility for the Operations Specialist is the execution of the day-to-day transportation activities for our customer. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This will be a fully onsite position, M - F, 8am - 5pm.
Essential Duties and Responsibilities:

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in and out meets customer demands.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (Track & Trace)
• Negotiate with transportation providers to obtain the best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Communicating effectively with customers, carriers, and team members.
• Update and maintain transportation management and operation systems.
• Prioritizes tasks and workload to focus on issues that directly impact quality and service performance.
• Further increase customer satisfaction and business share through proactive and regular contact
• Provide complex problem resolution and swiftly implement the appropriate solutions.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Mandatory to work extended hours during the end of month; end of quarter; and end of year cycles, as needed to meet customer needs.
• Must always demonstrate professional and respectful behavior to others.
• Maintains regular, timely, and consistent attendance at work.

Knowledge/Skills/Abilities:

• Strong customer service (from a logistics background involving phone experience, pricing, and quotes)
• Knowledge of DOT regulations
• Knowledge of multi-state geography
• AS400 experience
• Proficient with computer and Microsoft Office applications
• Strong interpersonal skills to effectively interact with internal and external customers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative and can work independently.
• Organizational and time management skills
• Ability to multi-task in a high-pressure environment
• Self-motivated worker that works well with little direct supervision
• Strong attention to detail with excellent follow-up
• Excellent communications skills, both written and oral
• A proven track record in service, attendance, and reliability
• Must be fluent in English.

Education and Experience Requirements:

• High School Diploma/GED required.
• A BA/BS degree in Logistics or related field; or equivalent combination of education and work experience preferred.
• 1-3 years dispatch operations experience preferred.