OPS SENIOR CLERK - 64853164

State of Florida; Fort Myers (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A government health department in Fort Myers is hiring a Senior Clerk for full-time responsibilities, including client registration, clerical duties, and handling billing transactions. Candidates should have experience with sensitive information management and strong communication skills. This role offers the chance to work directly with clients in a healthcare setting.

Qualifications

• Experience in client-facing roles and handling sensitive information.
• Familiarity with billing and payment processing.
• Ability to manage multiple tasks and maintain accuracy under pressure.

Responsibilities

• Serve as the main contact for clients seeking services.
• Handle registration, data entry, and billing functions.
• Adhere to information security and privacy policies.

Skills

Clerical functions

Client registration processes

Data entry

Billing and cashier functions

Communication skills

Job description

This is an open full time Other Personal Services (OPS) Senior Clerk position at the Department of Health in Lee County.

Your Specific Responsibilities:

The Senior Clerk position is the primary point of contact for clients seeking to receive services at the Florida Department of Health in Lee County (DOH-Lee). This position handles protected health information on a need-to-know basis following Department of Health Information Security and Privacy Policy procedures and State/Federal laws. Incumbent performs clerical functions at both the Michigan and Pondella Clinics as needed and participates in clinic events that may require clerical personnel in the evenings, on weekends, and during regular business hours.

Registration

• Client sign-in and registration for clinic services.
• Performs registration functions including but not limited to scanning id, insurance card, initiation of service form, and other forms.
• Complete financial eligibility process.
• Ensure insurance information is entered and verified.

Clerical Duties

• Responsible for entering services in system.
• Monitors and respond to clients’ email.
• Follow up with client on status of transfers, completion, and forms.
• Assists clients with completion of Consent/Authorization forms for release of information as needed.
• Sends / receives faxes requesting client information, strictly adhering to Information Security and Privacy policies and procedures.
• Data entry Patient Portal and DL email.

Billing/Cashier Functions

• Handles monetary transactions, collects payment, and provides receipts for rendered clinical services.
• Verifies and bills clinic service to self-pay or third parties.
• Works with clinicians to resolve discrepancies to ensure correct service is billed, according to payor source.
• Generates daily closing worksheet, prepares deposit, and balances monies received.
• Coordinates with Accounting/Billing staff to discuss and resolve reimbursement issues or billing obstacles.
• Obtain insurance pre-authorization.
• Attends required meetings and trainings and remains current of all policies and protocol.
• Performs other duties as assigned.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.