OPS SENIOR CLERK - 42902889 1

Florida; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Florida Department of Agriculture and Consumer Services, Division of Consumer Services, Bureau of Compliance in Tallahassee, seeks an OPS Senior Clerk to perform clerical and case documentation duties. Responsibilities include handling complaints, processing inquiries, and maintaining agency records within the DOCS system and related databases.

The role supports management and colleagues across divisions, with potential special duties related to emergency response obligations and compliance

Qualifications

• Minimum requirements include a high school diploma or equivalent and one year of secretarial or clerical work experience, or college education substitution, or vocational/technical training substitution.

Responsibilities

• Documents complaints, enforcement, email inquiries, license, live chat, permit and registration information into the Division of Consumer Services (DOCS) or other department databases.
• Analyzes and reviews documentation to determine appropriate action according to procedures.
• Duties may include conducting research and evidence related to enforcement and consumer complaints, scheduling inspections, scanning, answering calls or chats, drafting correspondence, and maintaining revenue records.

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885900

Agency: Agriculture and Consumer Services

Working Title: OPS SENIOR CLERK - 42902889 1

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF CONSUMER SERVICES
BUREAU OF COMPLIANCE

CONTACT:

Karena Jackson [phone]

MINIMUM REQUIREMENTS:

A high school diploma or its equivalent and one (1) year of secretarial or clerical work experience; or

College education from an accredited institution can substitute at the rate of 30 semester (1 year) or 45 quarter hours (1 year) for the required one (1) year of work experience; or

Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours (1 year) for the one (1) year of required work experience.

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities.Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate’s use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

JOB DUTIES:

Documents complaint, enforcement, email, inquiry, license, live chat, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database.

Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines.

Duties may include ANY of the following regarding program areas administered by the division, non-regulated areas and general consumer information:

• Conducting Research and Evidence related to enforcement and consumer complaint cases;
• Scheduling Inspections;
• Scanning;
• Answering telephone calls/Responding to live chats;
• Draft and process correspondence;
• Maintain records of revenue received;

This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management.

Employee may be asked to perform special duties in relation to the Departments Emergency Response Obligations.

The Benefits of Working for the State of Florida

Working for the State of Florida as an OPS employee is more than just a paycheck.

• Participation in state group insurance (must meet eligibility requirements*);
• Participation in the Florida Deferred Compensation Plan (457b). For additional details and online enrollment visit MyFloridaDeferredComp.com ;
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan). For more information visit Social Security Alternative Plan (aigrs.com) and read OPS Social Security Alternative Plan (Does not apply to previous FRS Retirees);

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.