OPS REGULATORY SPECIALIST III - 79901910

Florida; West Palm Beach (FL); On-site; USD 24,000 - 34,000; Part time

Job summary

Florida Department of Business and Professional Regulation in West Palm Beach seeks an OPS Regulatory Specialist III to review license applications, process licenses, and ensure compliance with Florida statutes. This temporary OPS role supports the Division of Alcoholic Beverages and Tobacco through eligibility determinations and licensing actions.

The selected candidate will independently evaluate qualifications, communicate with applicants, and maintain accurate data in the agency systems.

Qualifications

• Ability to multi-task and manage several issues simultaneously.
• Ability to determine work priorities and complete tasks.
• Strong written communication for internal/external stakeholders.
• Knowledge of applicable statutes, rules, and procedures.
• Ability to analyze data and present findings.
• Ability to maintain effective working relationships.
• Familiarity with computer systems and licensing data entry.
• Professional phone etiquette and customer interaction.

Responsibilities

• Review applications for licenses, permits, and registrations for licensure qualifications.
• Communicate with applicants about omissions or deficiencies in applications.
• Process routine and complex applications per policy, codes, or statutes.
• Evaluate qualifications to determine eligibility for licensure.
• Determine approvals/denials for completeness and compliance.
• Inform supervisor in case of denial for next actions.
• Update systems and logs consistently and accurately.
• Provide accurate guidance to internal and external customers on licensure matters.
• Handle fee payments and ensure proper receipting.

Skills

Multi-tasking

Prioritization

Written communication

Laws and policies

Data analysis

Relationship building

Computer skills

Phone etiquette

Customer service

MS Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

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OPS REGULATORY SPECIALIST III - 79901910

Date: Oct 22, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885904

Agency: Business and Professional Regulation

Working Title: OPS REGULATORY SPECIALIST III - 79901910

DIVISION OF ALCOHOLIC BEVERAGES & TOBACCO
OPS Regulatory Specialist III

Position # 79901910
Hiring Salary: $21.00 per hour
**Open Competitive Announcement**

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently.DBPR’s stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/.

The Work You Will Do:

The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. The division's three bureaus - Licensing, Auditing and Enforcement - comprise a team of approximately 325 personnel fulfilling the regulatory obligations of the division throughout the state.

This position is assigned a variety of regulatory activities for the review of applications and the issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. This position works independently performing professional work involving eligibility determination activities for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations.

This challenging position provides the selected applicant the opportunity to help businesses open in Florida and/or assist our industry members with ensuring they maintain compliance with licensing laws. Applicants who can successfully communicate in complex administrative law matters will excel in this position.

The selected candidate in this position performs the following work and other related activities:

• Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.
• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.
• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.
• Independently evaluating qualifications and requirements to determine eligibility for licensure.
• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
• Effectively communicating with the supervisor in the event of a denial for further action.
• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.
• Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures.

This position is a non-sworn Other Personal Service (OPS) position located within the Bureau of Licensing

This OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignments, and terminations at the discretion of the agency head or designee.

Your Specific Responsibilities:

Covered within the section above (The Work You Will Do)

Knowledge, Skills, and Abilities:

• Ability to multi-task, working on multiple issues simultaneously and independently;
• Ability to determine work priorities and ensure proper completion of work assignments;
• Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work related documents, by talking with others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience;
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures;
• Ability to compile, organize, and analyze data as well as present findings;
• Ability to establish and maintain effective working relationships with others;
• Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions; and,
• Ability to handle telephone calls in a courteous and effective manner.
• Must be willing to accept the position with a salary of $21.00 per hour.
• Must have two (2) years of customer service experience.
• Must have experience using Microsoft Office Suite (Microsoft Word, Excel, and Powerpoint).

Preferred

Preference will be awarded to applicants possessing experience with inputting and/or reviewing data within an automated data records system.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

Notes:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33405 WEST PALM BEACH, FL, US, 33406 WEST PALM BEACH, FL, US, 33407 WEST PALM BEACH, FL, US, 33409 WEST PALM BEACH, FL, US, 33410 WEST PALM BEACH, FL, US, 33411 WEST PALM BEACH, FL, US, 33412 WEST PALM BEACH, FL, US, 33413 WEST PALM BEACH, FL, US, 33415 WEST PALM BEACH, FL, US, 33417 WEST PALM BEACH, FL, US, 33418 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33460

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.