OPS RECORDS TECHNICIAN - 64858596

State of Florida; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Deferred compensation plan

Job summary

Florida Department of Health in Broward County seeks an OPS Records Technician to process vital records requests, issue certificates, and manage payments in a busy, on-site setting. The role requires strong customer service, accuracy, and the ability to handle confidential information.

The position is full-time, in-office, with health benefits for full-time employment. OPS status does not include paid time off; a deferred compensation plan is available.

Qualifications

• Must have high school diploma or GED.
• 2+ years customer service over the phone or in person.
• 2+ years handling cash, credit cards and checks.
• 2+ years performing administrative and office support duties.
• Bilingual: English/Creole or English/Spanish.

Responsibilities

• Process Applications for Service from the public via fax, mail, and Vitalchek orders.
• Review and establish eligibility for birth/death certificates; issue certificates as appropriate.
• Handle daily accounting and tracking of safety paper and document voids.
• Greet customers and funeral directors at the Information window; provide general information.
• Cover satellite locations as needed; perform other duties as assigned.
• Maintain confidential information in accordance with health policies.

Skills

Grammar usage

Arithmetic

Computer skills

Cash handling

Office equipment

Organizational skills

Customer service

Bilingual English/Creole

Bilingual English/Spanish

Judgment calls

Multitasking

Education

High School Diploma or GED

Job description

The State Personnel System is an E-Verify employer.

Requisition No:886568

Agency: Department of Health

Working Title: OPS RECORDS TECHNICIAN - 64858596

This position requires you to work on site at one of our facilities located throughout Broward County. This is an in-office position. This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment. OPS employees are eligible to participate in a deferred compensation plan.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES

This is a highly complex, technical and responsible position in a very busy and fast paced environment with a high volume of public contact. The incumbent is expected to communicate by phone, electronically and in person in a courteous and professional manner at all times. Incumbent will work with a large population of non-English speaking clients.

This position is responsible for collection of payment, cash, checks, money orders, and/or credit card transactions. This position is designated as a sensitive position, and the position is required to maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures. This position has access to HMS for the purpose of entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments.

The primary function of this position is to process Applications for Service requests from the general public, by fax, US mail, and via the online ordering system, Vitalchek, received on a daily basis.

• Incumbent will search, review, establish eligibility, and issue computerized birth and/or death certifications from 1930 to present. Notify all ineligible applicants and assist applicants with additional information as needed to obtain certificates. Also, provides information on amendments and paternity affidavits.

Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately.

Serves customers and funeral home directors by greeting them at the Information window and directing them appropriately; answers phones by providing general information as it pertains to vital records.

Cover satellite locations when needed and perform other duties as assigned.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Correct grammar usages and basic arithmetic.
• Computer, cash handling and general office equipment.
• Strong organizational skills.
• Ability to work with difficult clients
• Ability to make judgment calls.
• Multitask oriented and work with time sensitive tasks.

MINIMUM QUALIFICATIONS

• Willing to work before, during, and/or beyond normal work hours or days in the event of an emergency. This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• This position is a full-time, in-office position. Are you willing to physically come in the office to perform the duties and responsibilities of the position?
• This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment visa sponsorship. Are you authorized to work in the United States without employer sponsorship?
• Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes and receive reimbursement for mileage.
• High School or GED Diploma.
• Two (2) years or more years work experience interacting with customers and providing enhanced customer service over the phone or in person.
• Two (2) years or more years experience of handling cash, credit cards and checks.
• Two (2) years or more years of expeience handling a variety of administrative duties and office support tasks.
• Bilingual, fluent in English/Haitian Creole or fluent in English/Spanish.

PREFERRED QUALIFICATIONS

• Experience working with doctor's office, funeral homes and Medical Examiner's office.
• Work experience dealing with confidential information.
• Experience working with Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) applications.
• Do you have strong work experience creating and maintaining spreadsheets?

Florida Department of Health Mission, Vision, and Values

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

BROWARD COUNTY

The Benefits of Working for the State of Florida

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location: FORT LAUDERDALE, FL, US, 33315

Nearest Major Market: Fort Lauderdale

Nearest Secondary Market: Miami