OPS RECORDS ANALYST - 64858464

State of Florida; Tampa (FL); On-site; USD 57,859,000 - 60,614,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Job summary

Florida Department of Health in Tampa is seeking an OPS Records Analyst to support the processing of Social Security disability claims. The role demands strong oral and written communication and diligent management of electronic medical records within tight deadlines.

The incumbent will handle calls, route inquiries, and gather necessary information, ensuring data accuracy across SSA systems and related tools. A high school diploma is preferred and state benefits apply.

Qualifications

• Ability to communicate effectively.
• Ability to operate standard office equipment (phone, copier, scanner, fax, computer).
• Ability to collect and evaluate data relating to disability claims.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to disability benefits.
• Ability to evaluate data for completion.
• Ability to identify problems and take appropriate corrective action.
• Ability to compose correspondence.
• Ability to organize data into logical format.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to establish and maintain effective working relationships with others.

Responsibilities

• Assist with processing of Social Security disability claims and maintain electronic records.
• Answer calls, route to DDS staff, and gather work history and functional information.
• Review information in SSA systems for completeness and accuracy; document on the EWS.

Skills

Oral communication

Written communication

Data collection

Independent work

Education

High school diploma

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882518

Agency: Department of Health

Working Title: OPS RECORDS ANALYST - 64858464

POSITION LOCATION:TAMPA/HILLSBOROUGH COUNTYPOSITION #: 64858464SALARY: $20.25/Per HourPlease ensure the email address you have on file with People First is accurate, and you are checking both yourinbox and junk folder dailyfor any follow-up correspondence regarding the hiring process for this ad.

Your Specific Responsibilities:

The incumbent’s primary responsibility is to perform duties that assist us with the processing of Social Security disability claims. This position requires the incumbent have good oral and written communication skills. The primary duties require maintaining a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers. The incumbent is responsible for the routine technical electronic records management activities relating to Social Security disability claims. The incumbent must be productive under tight deadlines and have the ability to balance multiple priorities. This requires independent decision-making responsibility regarding the maintenance of medical records and consultative examination processes. Ninety percent of work performed is electronic–work will be performed via computer.

Incumbent would answer calls routed to the Development Unit and return voicemail messages as they come throughout the day. They will deal directly with claimants and claimant’s representatives in routing calls to appropriate DDS staff, sending out correspondences by fax or mail and making outgoing calls to ask investigative questions, such as gathering work history and functional information. This requires a broad knowledge of the division’s organizational structure and the disability case process, both at the intake level and examiner level.Incumbent initiates, develops, and maintains the electronic record management activities involved with knowledge of when a Consultative Examination (CE) or Medical Evidence of Record (MER) is needed. All required information must be reviewed in the appropriate systems (i.e., Social Security Administration (SSA) system (DCPS), PCOMM and eView) for completeness and accuracy and documented on the Electronic Worksheet (EWS) when appropriate.

Required Knowledge, Skills, and Abilities:

Ability to communicate effectively.

Ability to operate standard office equipment (e.g., phone, copier, scanner, fax, computer)

Ability to collect and evaluate data relating to disability claims.

Ability to understand and apply applicable rules, regulations, policies and procedures relating to disability benefits.

Ability to evaluate data for completion.

Ability to identify problems and take appropriate corrective action.

Ability to compose correspondence.

Ability to organize data into logical format.

Ability to work independently.

Ability to utilize problem-solving techniques.

Ability to establish and maintain effective working relationships with others.

Qualifications:

Preference will be given to applicants with a high school diploma.

Preference may be given for previous work experience with disability or insurance claims, medical office, social work or government programs.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tampa

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com );

Please be advised:

This position requires a security background check and participation in direct deposit.

Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended or deemed ineligible depending on the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.