OPERATIONS SERVICES MANAGER - SES - 64083675

State of Florida; Miami (FL); On-site; USD 55,000 - 99,000; Full time

Benefits offered by this job

State Group Insurance coverage options

Retirement plan options

Job summary

The State of Florida is seeking an Operations Services Manager - SES in Miami to lead the Division of Disability Determinations. You will supervise staff, plan and direct work, conduct performance appraisals, and coordinate with SSA offices to meet federal and program goals.

Responsibilities include evaluating workload processes, recommending improvements, and ensuring compliance with guidelines. A mandatory background in disability operations is required with strong management skills.

Qualifications

• Knowledge of administrative principles and practices.
• Knowledge of office operations activities.
• Knowledge of management principles and practices.
• Knowledge of planning principles and techniques.
• Knowledge of problem‑solving techniques.
• Ability to supervise people.
• Ability to plan, organize and direct program activities.

Responsibilities

• This role oversees the activities of staff within the Division of Disability Determinations.
• Manages performance evaluations, hiring, and disciplinary actions as needed.
• Coordinates and monitors support services to ensure goals are met.
• Acts as liaison between SSA field offices, adjudicative staff, and management.
• Analyzes workload processes and reports to improve efficiency.

Skills

Supervisory duties

Planning and directing work

Performance management

Budgetary awareness

Knowledge of admin principles

Decision making

Interagency coordination

Education

Current Division of Disability Determinations employee

Job description

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OPERATIONS SERVICES MANAGER - SES - 64083675

Date: Aug 25, 2026

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882352

Agency: Department of Health

Working Title: OPERATIONS SERVICES MANAGER - SES - 64083675

TITLE: OPERATIONS SERVICES MANAGER - SES

POSITION LOCATION:MIAMI/DADE COUNTY

POSITION #: 64083675

SALARY: $54,435.38 - $98,879.30

Please ensure the email address you have on file with People First is accurate, and you are checking both yourinbox and junk folder dailyfor any follow-up correspondence regarding the hiring process for this ad.

Your Specific Responsibilities:

This individual will be responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate.

Supervises and directs the activities of the Record Specialists and Operations Analyst I’s within the Division of Disability Determinations (DDD), which includes, but is not limited to conducting written and verbal performance evaluations, plans and directs the unit’s work, approves leave, makes disciplinary action recommendations, and interviews and hires staff as needed.

Monitors operational activities of support services within an Area Office to ensure compliance with federal and programmatic goals.

• Oversees the workload processes in the Area Office to ensure accuracy, timeliness, and cost effectiveness.
• Identifies and analyzes problems and trends through onsite reviews and assessment of a wide range of management reports available at both the state and federal level.
• Makes recommendations to resolve issues and problems identified.
• Furnishes a report of the findings and results to the Program Administrator.

Functions as the liaison between the Social Security Administration (SSA) field offices, adjudicative staff, support staff and management.

Coordinates and maintains state-centralized tasks, such as kept/broken appointment responsibilities for other Area Offices.

Plays a key role for the implementation and rollout of the Disability Case Processing System (DCPS).

Provides technical assistance as needed to implement and troubleshoot Legacy systems.

Provides daily consultation and assistance to the Program Administrator.

Reviews and analyzes SSA and programmatic policies and procedures for implementation to ensure conformance with established guidelines and standards.

Coordinates the activities of support services to include supervision and evaluating performance of employees.

Serves as onsite coordinator in conjunction with the Program Administrator to ensure facilities and equipment are updated and maintained, to include approval of services.

The role of this position is managerial, administrative and consultative, to include coordination and monitoring of support services within a large area office to ensure federal and program goals are met. This also includes identifying, analyzing and resolving operational and management problems. In coordinating and monitoring the activities of support services, the position has supervisory responsibilities for records management, and fiscal staff. Knowledge of applicable SSA rules, regulations, policies and procedures is required in order to carry out assigned duties and responsibilities.

Identifies and analyzes problems and trends through onsite reviews and assessment of a wide range of management reports.

Corrective actions taken as a result of onsite reviews and assessment of reports have a direct impact on the efficiency of the operation and its ability to process the workload.

Reviews and analyzes SSA and programmatic policies and procedures for implementation.

Actions taken as a result of staying abreast of policies and procedures has a significant impact on the operation and its ability to comply with federal, state and program policies.

Oversees the workload process in the area office to ensure the quality, quantity and timeliness of the work performed.

Workload distribution affects the quality, quantity and timeliness of disability decisions and could reduce the area’s productivity and efficiency in decision making. Corrective action designed to assure the equitable distribution of the workload processes improves the quality of the decision making and promptness of client notification and/or payment.

Required Knowledge, Skills, and Abilities:

Knowledge of administrative principles and practices.

Knowledge of office operations activities.

Knowledge of management principles and practices.

Knowledge of planning principles and techniques.

Knowledge of problem‑solving techniques.

Ability to utilize problem‑solving techniques.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to supervise people.

Ability to make decisions in a timely manner.

Ability to prioritize work load.

Ability to develop various reports.

Ability to manage office operations activities.

Ability to assess budgetary needs.

Ability to formulate policies and procedures.

Ability to establish and maintain effective working relationships with others.

Ability to communicate effective.

Ability to plan, organize and direct program activities.

Qualifications:

Current Division of Disability Determinations employee.

At least three years of experience working with Social Security Disability or Medically Needy claims.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Miami

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com );

Please be advised:

This position requires a security background check and participation in direct deposit.

Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.