OPS OPERATIONS ANALYST II - 65650180

My Florida Families; Tallahassee (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Florida Deferred Compensation Plan

Job summary

Florida Department of Elder Affairs seeks an OPS Operations Analyst II to coordinate statewide volunteer recruitment and outreach for the Long-Term Care Ombudsman Program. The role supports engagement, listings, recognition, and collaboration with aging-service organizations.

Responsibilities include outreach campaigns, district listings, event support, and bilingual outreach to Hispanic communities, with emphasis on liaison duties to the Florida Pioneer Network and partner portals.

Qualifications

• Four years of professional experience in communications, public relations, human services, or related field.
• Experience with volunteer management and recruitment strategies.
• Proficiency with Microsoft Office Suite, Canva, and social media platforms.
• Bilingual English/Spanish preferred.

Responsibilities

• Coordinate statewide volunteer recruitment and outreach campaigns.
• Manage volunteer listings on Idealist, Volunteer Florida, United Way, and AARP portals.
• Support Hispanic outreach and translation of materials.
• Provide administrative support for statewide volunteer engagement and events.

Skills

Volunteer management

Public relations

Communications

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Microsoft Office Suite

Canva

Social media platforms

Job description

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882627

Working Title: OPS OPERATIONS ANALYST II - 65650180

This position serves as the Volunteer Recruitment and Outreach Coordinator and supports the statewide volunteer engagement and recruitment initiatives of the Florida Long-Term Care Ombudsman Program (LTCOP). This position plays a vital role in strengthening the program’s volunteer base by coordinating outreach campaigns, maintaining online listings, managing recognition activities, and providing administrative and creative support for statewide volunteer engagement. The position also serves as liaison to the Florida Pioneer Network and other aging-service organizations to promote LTCOP’s mission and expand its visibility across the state.

PAY

Salary will be commensurate with experience and qualifications, ranging from $15.00 to $18.50, hourly.

DUTIES AND RESPONSIBILITIES

This position serves as the Volunteer Recruitment and Outreach Coordinator and supports the statewide volunteer engagement and recruitment initiatives of the Florida Long-Term Care Ombudsman Program (LTCOP). This position plays a vital role in strengthening the program’s volunteer base by coordinating outreach campaigns, maintaining online listings, managing recognition activities, and providing administrative and creative support for statewide volunteer engagement. The position also serves as liaison to the Florida Pioneer Network and other aging-service organizations to promote LTCOP’s mission and expand its visibility across the state.

Volunteer Recruitment and Outreach

• Coordinates the 55+ Volunteer Recruitment Initiative, developing and implementing targeted outreach strategies to attract and retain older adult volunteers.
• Posts and maintain volunteer opportunities for each district through Idealist, Volunteer Florida, United Way, and AARP Volunteer Portals, ensuring listings remain current and accurately represent program needs.
• Researches and identifies community events, fairs, and tabling opportunities in under-represented areas to increase volunteer recruitment and awareness.
• Ensures accurate translation of volunteer advertisements and materials to support Hispanic outreach and inclusion efforts.

Communication and Liaison

• Serves as the Florida Pioneer Network liaison, coordinating information exchange and distributing materials to appropriate stakeholders.
• Develops and schedules social media content (Facebook posts and other platforms) to promote volunteer opportunities, recognition, and program milestones.
• Centralizes and coordinates creation, printing, and statewide distribution of program manuals and training materials.

Recognition and Engagement

• Coordinates volunteer recognition activities, including birthdays, anniversaries, and milestone acknowledgments.
• Assists with conference and training events, including creating badges, table name tags, and other materials; provides onsite or virtual logistical support.
• Serves as backup support for districts with low staffing, including initial lead follow-up and scheduling of volunteer interviews.

Administrative Support

• Manages statewide calendar functions, ensuring all monthly district council meetings and monthly statewide trainings are accurately scheduled and communicated.
• Maintains tracking logs for outreach efforts, volunteer leads, and engagement data for reporting and evaluation purposes.
• Performs other duties as assigned.
• Attendance is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Knowledge of volunteer management and recruitment strategies. Proficiency with Microsoft Office Suite, Canva, and social media platforms. Bilingual English/Spanish preferred.
• Knowledge of Florida’s aging services network and long-term care system is desirable.

REQUIREMENTS

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Four years of professional experience in communications, public relations, human services, or related field is preferred.

A bachelor’s degree from an accredited college or university can substitute for the required experience.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• Participation in the Florida Deferred Compensation Plan (457b). (For additional details and online enrollment visit MyFloridaDeferredComp.com )

*Seasonal and part-time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

OUR ORGANIZATION AND MISSION

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

BACKGROUND CHECKS

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

Location

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32311

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.

The Department of Elder Affairs isan "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com , that connects persons age 50 and older with other businesses/volunteer organizations/employers who specifythey are"older worker-friendly".

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.