Operations Analyst II

Jobtailor; Tallahassee (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor seeks a dedicated coordinator to support statewide volunteer engagement for the Florida Long-Term Care Ombudsman Program. The role focuses on recruitment initiatives, outreach, and partnership coordination across major portals and community events.

The ideal candidate will have experience in volunteer management, strong project coordination, and fluency in English and Spanish. This position offers opportunities to impact aging services across Florida and requires online applications.

Qualifications

• Knowledge of volunteer management and recruitment strategies.
• Proficiency with Microsoft Office, Canva, and social media platforms.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Bilingual English/Spanish preferred.
• Knowledge of Florida’s aging services network and long-term care system is desirable.
• Successful completion of a Level 2 Criminal History Background Check is required.
• Must apply online; paper applications will not be accepted.
• Work eligibility verified through Form I-9.

Responsibilities

• Support statewide volunteer engagement and recruitment initiatives for the Florida Long-Term Care Ombudsman Program.
• Coordinate the 55+ Volunteer Recruitment Initiative and implement targeted outreach strategies.
• Post and maintain volunteer opportunities through Idealist, Volunteer Florida, United Way, and AARP Volunteer Portals.
• Research community events, fairs, and tabling opportunities in under-represented areas.
• Ensure accurate translation of volunteer advertisements and materials for Hispanic outreach.
• Serve as Florida Pioneer Network liaison and coordinate information exchange.
• Develop and schedule social media content promoting volunteer opportunities, recognition, and program milestones.
• Coordinate creation, printing, and statewide distribution of program manuals and training materials.
• Coordinate volunteer recognition activities, including birthdays, anniversaries, and milestones.
• Assist with conferences and training events, including badges and table name tags, with onsite or virtual logistical support.
• Provide backup support for understaffed districts, including lead follow-up and volunteer interview scheduling.
• Manage statewide calendars for district council meetings and statewide trainings.
• Maintain tracking logs for outreach, volunteer leads, and engagement data.
• Perform other duties as assigned.

Skills

Volunteer Recruitment Strategies

Community Outreach

Project Coordination

Data Tracking

Logistical Support

Education

Bachelor’s degree

Certified Ombudsman

Tools

Microsoft Office Suite

Canva

Social Media Platforms

Job description

Responsibilities

• Support statewide volunteer engagement and recruitment initiatives for the Florida Long-Term Care Ombudsman Program
• Coordinate the 55+ Volunteer Recruitment Initiative and implement targeted outreach strategies
• Post and maintain volunteer opportunities through Idealist, Volunteer Florida, United Way, and AARP Volunteer Portals
• Research community events, fairs, and tabling opportunities in under-represented areas
• Ensure accurate translation of volunteer advertisements and materials for Hispanic outreach
• Serve as Florida Pioneer Network liaison and coordinate information exchange
• Develop and schedule social media content promoting volunteer opportunities, recognition, and program milestones
• Coordinate creation, printing, and statewide distribution of program manuals and training materials
• Coordinate volunteer recognition activities, including birthdays, anniversaries, and milestones
• Assist with conferences and training events, including badges and table name tags, with onsite or virtual logistical support
• Provide backup support for understaffed districts, including lead follow-up and volunteer interview scheduling
• Manage statewide calendars for district council meetings and statewide trainings
• Maintain tracking logs for outreach, volunteer leads, and engagement data
• Perform other duties as assigned

Requirements

• Knowledge of volunteer management and recruitment strategies
• Proficiency with Microsoft Office Suite, Canva, and social media platforms
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Bilingual English/Spanish preferred
• Knowledge of Florida’s aging services network and long-term care system is desirable
• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer
• Four years of professional experience in communications, public relations, human services, or related field is preferred
• A bachelor’s degree from an accredited college or university can substitute for the required experience
• Successful completion of a Level 2 Criminal History Background Check is required
• Must submit a complete application with employment history, supervisor names and phone numbers, and explanations for employment gaps of 3 months or more
• Veteran’s Preference claims require supporting documentation (DD214)
• Right to First Interview claims require an official layoff letter
• Must apply online; paper applications will not be accepted
• Must meet work eligibility requirements verified through Form I-9

Core Competencies

Demonstrates expertise in volunteer management and recruitment strategies, with proficiency in social media content development and community outreach. Bilingual in English and Spanish, with a strong understanding of Florida’s aging services network and long-term care system.

Highest-signal resume keywords

• Volunteer Management
• Social Media Proficiency
• Bilingual English/Spanish
• Project Management
• Knowledge of Florida Aging Services

Hard Skills

• Volunteer Recruitment Strategies
• Community Outreach
• Project Coordination
• Data Tracking
• Logistical Support

Soft Skills

• Communication
• Organizational Skills
• Time Management

Certifications & Qualifications

• Certified Ombudsman

Industry Keywords

• Long-Term Care
• Aging Services Network
• Volunteer Engagement
• Public Relations
• Human Services

Tools & Technologies

• Microsoft Office Suite
• Canva
• Social Media Platforms