OPS OPERATIONS ANALYST I- 64801339

State of Florida; Tallahassee (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

The State of Florida, Department of Health, is seeking an OPS Operations Analyst I in Tallahassee to support disability claims processing. The role requires strong communication and bilingual English/Spanish abilities, with privacy and security awareness; the incumbent assists claimants, representatives, and staff while routing calls and documenting activities.

Responsibilities include receptionist duties on rotation, managing sign-in logs, uploading documents, maneuvering SSA and DDS software,

Qualifications

• Good oral and written communication skills.
• Preference for bilingual (English/Spanish) abilities.
• Ability to interact courteously with claimants, representatives and the public.
• Knowledge of SSA and DDS software for routing and processing.

Responsibilities

• Process Social Security disability claims and route calls to appropriate staff.
• Maintain courteous demeanor when interacting with claimants and coworkers.
• Perform receptionist duties including greeting visitors and sign-in logs.
• Upload MER from CDs, create barcode pages, and review scanned documents.
• Review, sort, and prepare batch overnight documents for distribution.

Skills

Bilingual English/Spanish

Communication skills

Customer interaction

Tools

SSA software

DDS software

Job description

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Requisition No:882661

Agency: Department of Health

Working Title: OPS OPERATIONS ANALYST I- 64801339

“Preference will be given to applicants who have bilingual Spanish/English skills.”

POSSIBLE MULTI-HIRE OPPORTUNITY

PENDING RECLASSIFICATION

TITLE: OPERATIONS ANALYST I - OPS

POSITION LOCATION: TALLAHASSEE/LEON COUNTY

POSITION #: 64801339

SALARY: $ 20.25/Hour

Your Specific Responsibilities:

The incumbent's primary responsibility is to perform support duties relating to the processing of Social Security disability claims.This position requires the incumbent have good oral and written communication skills. Preference will be given to applicants with bilingual abilities in both English and Spanish languages.

The primary duties require maintaining a courteous demeanor when interacting with claimants, their representatives, general public, and coworkers.

The incumbent performs duties as a receptionist on a rotation basis; includes greeting visitors, maintaining sign in/sign out logs, receiving packages and routing to appropriate destination.

Performs other duties as required.

Deals directly with claimants on the phone to ensure all incoming phone calls are correctly and timely routed to the appropriate examiner, supervisor, or other individual as needed. This requires a broad knowledge of the division’s organizational structure and the disability case process, both at the intake level and examiner level.Additionally, the position requires the knowledge and ability to utilize SSA and DDS software in order to appropriately route calls to DDS staff.

The incumbent must be productive under tight deadlines and be able to balance multiple priorities.This requires independent decision–making responsibility regarding the maintenance and retention of records relating to the case control, medical evidence of record and consultative examination processes.

Reviews unassociated mail to determine appropriate destination.This requires use of SSA systems and DDS software in order to associate medical, functional, and/or vocational evidence with pending disability claims. Once identified by case, uploads documents.

Responsible for uploading MER from CDs and creating barcode pages, validating evidence, scanning medical documents, and reviewing scanned documents for accuracy as necessary.

Reviews, sorts and prepares batch overnight documents and prepares them for distribution/mailing.

Required Knowledge, Skills, and Abilities:

Knowledge of the principles and techniques of effective communication

Knowledge and ability to understand written and verbal communications in both English and Spanish

Ability to translate both written and verbal information to and from English and Spanish

Ability to identify errors or problems and notify appropriate staff

Knowledge of and ability to operate general office automation equipment, i.e., personal computer, fax, copier, printer, scanner, etc.

Knowledge of scanning operations and electronic file set up

Basic knowledge of the SSA Legacy system, MER generation, invoice processing, CE generation and scheduling

Ability to plan, organize and coordinate work assignments.

Ability to communicate effectively.

Ability to establish and maintain effective working relationships with others.

Qualifications:

Good oral and written communication skills are required. Preference will be given to applicants with bilingual language abilities (English and Spanish).

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions(For more information, please clickwww.myfrs.com );

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and participation in direct deposit.

Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.