Ops Manager, Luxury Retail – Elevate Client Experience

LVMH; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Employee discount

Paid time off

Job summary

Louis Vuitton Tysons Galleria is seeking an Operations Manager to lead store operations and mentor the team, ensuring the highest client experience through strong operational support. You will partner with the Store Director to drive efficiency, compliance, and service excellence on the floor and in back-of-house areas.

The role emphasizes training, process standardization, inventory control, and collaboration with Client Care.

Qualifications

• Strong leadership and mentorship capabilities.
• Ability to drive operational excellence and client experience.

Responsibilities

• Ensure efficient sales floor management and identify business opportunities.
• Coordinate with Client Care to streamline repairs and aftersales metrics.
• Manage inventory and shipping/receiving lifecycle in a secure, organized manner.
• Train and guide store teams on processes and company compliance directives.
• Support store facility maintenance and back-of-house organization.
• Provide on-site technology support and cross-functional collaboration.

Skills

Team Management & Development

Store Operations

Job description

Louis Vuitton Tysons Galleria is seeking an Operations Manager to lead store operations and mentor the team, ensuring the highest client experience through strong operational support. You will partner with the Store Director to drive efficiency, compliance, and service excellence on the floor and in back-of-house areas.

The role emphasizes training, process standardization, inventory control, and collaboration with Client Care.