Ops Manager, iCBT shipping

eBay; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading global e-commerce platform is seeking an Ops Manager for iCBT shipping to develop and oversee shipping solutions across international markets. This role involves engaging with service providers, analyzing competitive logistics solutions, and ensuring service quality. The ideal candidate will have proven experience in logistics and excellent communication skills for effective collaboration. This position is based in Malaysia with a focus on multiple global markets.

Qualifications

• Experience with building competitive logistics services in global markets.
• Success in overseeing shipping operations and ensuring service quality.
• Strong analytical and decisiveness in problem solving.

Responsibilities

• Negotiate logistics solutions with service providers.
• Analyze logistics solutions for competitiveness.
• Launch new logistics solutions in global markets.
• Monitor logistics service performance for improvements.
• Communicate effectively with cross-functional teams.

Skills

Collaboration with diverse teams

Logistics operations management

Problem-solving

Excellent communication

Customer satisfaction enhancement

Adaptability

English proficiency

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Position

Job Title: Ops Manager, iCBT shipping

Location: Malaysia

This position is accountable for developing shipping solutions and ensuring service quality for SpeedPAK's expansion in global markets, including the focused markets in Canada, Europe, the UK, Australia, the US, and Asian countries. The manager aims at developing new competitive shipping solutions, implementing effective shipping processes, forging strong partnerships with suppliers, and guaranteeing seamless service delivery across eBay's iCBT operations.

Key Responsibilities

• Engage in strategic commercial negotiations with multiple service providers to design and implement effective logistics solutions tailored to the unique requirements of global markets.
• Conduct in-depth analysis of new logistics solutions' competitiveness and SLA commitments, comparing them with market benchmarks, such as price competitiveness and door-to-door shipping lead time.
• Lead the development and successful launch of new competitive logistics solutions in global markets, including Express services with couriers and Standard services with end-to-end fully-tracked solutions.
• Ensure that all SOPs are comprehensive, user-friendly, and aligned with eBay's operational standards.
• Monitor the performance of each logistics and shipping service closely, utilizing data-driven insights to identify trends and areas for improvement, including INR, EDD and ADD performance.
• Implement alternative solutions as needed to address performance gaps and ensure continuous service enhancement.
• Make clear, proactive, and effective communication with internal cross-functional teams and external users, and address any concerns promptly.

Qualifications

• Proven experience in working with diverse teams and international suppliers to build competitive and high-quality logistics and shipping services in global markets.
• Demonstrated success in overseeing shipping operations and driving service excellence.
• Strong problem-solving skills, including the ability to conduct thorough analysis, take decisive action, and remain committed to seamless service implementation.
• Excellent communication skills for daily interactions with different functions and multiple suppliers.
• Ability to enhance service quality and increase customer satisfaction through effective communication.
• Demonstrated ability to think boldly and adapt to new business requirements and challenges.
• Excellent English proficiency for both oral and written communication during daily work.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.