Airport Manager

Avis Budget Group; Middletown Township (PA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability insurance

401(k) Retirement Plan

Employee discounts on Avis/Budget

Access to Employee Assistance Program

Community involvement opportunities

Job summary

A leading rental car company is seeking an Ops Manager for their airport operations. This position requires overseeing all airport activities, managing a customer service team, and ensuring smooth, profitable operations. Candidates should have a Bachelor's degree and 1+ years of management experience, with preferred background in car/truck rentals. Strong customer service, decision-making, and analytical skills are essential for success in this fast-paced environment. Attractive perks and opportunities for growth are also offered.

Qualifications

• 1+ years of leadership and management experience.
• Experience in car/truck rental preferred.
• Willingness to travel.

Responsibilities

• Oversee all airport activities, ensuring smooth operations.
• Manage customer service at the rental counter.
• Handle and resolve customer complaints.

Skills

Leadership and management experience

Customer service skills

Strong decision-making ability

Analytical and math skills

Organizational skills

Problem-solving skills

Time-management and multi-tasking skills

Communication skills

Education

BA/BS – Bachelor’s Degree or equivalent

Tools

MS Office

BART

O2

Job description

Join to apply for the Ops Manager Airport role at Avis Budget Group.

Here at Avis Budget Group we’re more than just rentals—over 70 years of experience and 11,000 locations in 180 countries have taught us a thing or two about the mobility industry. We shape the future of the industry with innovative, customer‑focused solutions. Our globally recognized brands—Avis, Budget, Budget Truck and Zipcar—connect people to more convenience, more options, and more time on the road. We also connect our employees to more: opportunities, benefits, support, collaboration and the power to change the future.

What You’ll Do

• Oversee all airport activities, ensuring smooth and profitable operations while satisfying customers and employees.
• Manage customer service at the rental counter, vehicle rental arrangements, incremental product sales, and cleaning/preparation of returned vehicles.
• Plan and implement staffing schedules based on business demands and transaction levels; oversee exempt and nonexempt personnel.
• Oversee shuttling of customers from rental counters to cars or from cars to airline terminal.
• Handle and resolve customer complaints in a timely and effective manner.
• Provide statistical information relating to transaction and revenue projects.
• Assist management in the preparation of the annual budget.
• Monitor the price of gasoline charges currently being paid.
• Implement HR policies.

What We’re Looking For

• BA/BS – Bachelor’s Degree or equivalent required.
• 1+ years of leadership and management experience.
• Experience in car/truck rental preferred; human resources, training, customer service and general operations experience valued.
• Working knowledge of P&L.
• Strong decision‑making ability and independent judgment to establish operational plans within operational guidelines and in support of the business plan.
• Strong analytical and math skills; ability to review numerous reports and data to determine best course of action.
• Excellent management skills; ability to provide direction and support to a large staff.
• Very strong communication skills; ability to articulate company vision and communicate accurate day‑to‑day operational information to a wide variety of audiences.
• Very strong organization and administration skills to ensure day‑to‑day smooth operations with detailed, accurate records.
• Strong time‑management and multi‑tasking skills with the capability to determine priorities in a fast‑paced, changing environment.
• Strong customer service skills; ability to provide good customer service directly to customers and prioritize operations based on customer rental needs.
• Strong problem‑solving skills and results‑driven orientation; ability to demonstrate the drive to achieve results and continuous improvement.
• Working knowledge of MS Office, BART & O2.
• Willingness to travel.

Perks You’ll Get

• Access to Medical, Dental, Vision, Life and Disability insurance.
• Eligibility to elect other voluntary benefits including Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance and additional life insurance coverages.
• Contribute up to $270 as a tax‑free benefit for public transportation or parking expenses.
• 401(k) Retirement Plan with company‑matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.
• Community involvement opportunities.

The Fine Print

Inspection of this ad is limited to a general picture and the level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

Avis Budget Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Middletown, Pennsylvania, United States of America.